- CACI International (Arlington, VA)
- ITSM Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel ... Type of Travel: Local * * * **The Opportunity:** CACI is seeking an ITSM Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM )… more
- Chenega Corporation (Springfield, VA)
- **Req ID:** 33814 **Summary** **IT Service Management Requirements Lead ** **Springfield, VA** Are you ready to enhance your skills and build your career in a rapidly ... working in the Federal marketplace. The **IT Service Management Requirements Lead ** oversees a small team to manage requirement gathering, process refinement,… more
- SAIC (Washington, DC)
- **Description** The Customer Experience Lead functions as the pivotal Voice of the Customer, with the primary mission of guaranteeing a superlative and consistently ... facets of the Performance Work Statement (PWS). In this dynamic role, the lead will diligently oversee the adherence to Service Level Agreements (SLAs), meticulously… more
- Deloitte (Washington, DC)
- …technology who wants to work in a collaborative environment? As an experienced SAP BRIM Lead you will have the ability to share new ideas and collaborate on projects ... long-term, onsite client service delivery. Work you'll do/Responsibilities This is a lead role that will be supporting our external client's subscription business.… more
- NuAxis Innovations (Washington, DC)
- **Desktop Support Team Lead ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated **Desktop Support Team Lead ** for a Full-Time position. **Job Summary:** **Essential Functions:** + Some of… more
- Eliassen Group (Washington, DC)
- ** Lead Security Engineer** **Washington, DC** **Type:** Contract-to-Hire **Category:** Security **Industry:** Government **Reference ID:** JN -102024-91210 **Date ... a large federal integrator in the search of a Lead Security Engineer. This position will be a 6-month...security procedures. + Work on IPv6 cyber-related security operations ITSM (ServiceNow) assigned tickets to completion. + Participate in… more
- CACI International (Arlington, VA)
- TOC Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... seeking a Technical Operations Center (TOC) Service Desk Shift Lead to manage a team of technical agents that...experience with Automatic Call Distribution (ACD) system and ServiceNow ITSM ticketing system + Must be able to communicate… more
- SAIC (Washington, DC)
- …be able to manager a team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage for the team. + Ability to ... detailed appropriately and dispositioned in a timely manner. + Lead junior, mid, and senior level techs, provide expertise...Familiarity with Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …the expertise of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's executive support group. ... integration with a government multi-contractor team. The Primary Technical Control Facility Lead oversees the DoD Technical Control Facility, and it will manage… more
- SAIC (Washington, DC)
- …be able to manager a team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage for the team. + Ability to ... + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. + Experience supporting… more
- TekSynap (Arlington, VA)
- …standards and best practices related to Information Management Operations and with ITSM best practices. + Knowledge in handling and managing incidents and service ... a Top Secret/SCI clearance **Overview** We are seeking a Primary Technical Control Facility Lead to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap… more
- Cayuse Holdings (Arlington, VA)
- …email + Appropriately triages requests that cannot be resolved at the SD level using ITSM + Follow up with CISA staff and customers to ensure that issues have been ... and maintain records of all Service Desk activities in ITSM + Maintain and update the Knowledge Base with...24/7/365 operations **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office environment + Must… more
- Cayuse Holdings (Arlington, VA)
- …email. + Appropriately triages requests that cannot be resolved at the SD level using ITSM . + Follow up with CISA staff and customers to ensure that issues have been ... issue resolution steps and maintain records of all Service Desk activities in ITSM . + Maintain and update the Knowledge Base with solutions to common technical… more
- Three Saints Bay (Washington, DC)
- …(DPAS) as well as the application for Information Technology Service Management ( ITSM ) (BMC Remedy). + Perform independent verification of the Asset Compliance ... all IT asset transactions in the software application for ITSM and DPAS throughout the assets' life cycle. +...to have the bench stock replenished.The report shall consider lead time for procurement and rate of consumption **Position… more
- Akin Gump Strauss Hauer & Feld LLP (Washington, DC)
- …do their work effectively. Key Responsibilities of this position include: + Lead work streams in ServiceNow, develop engagements, process design, technical design, ... Create and maintain custom and standard reports within ServiceNow + Support the ITSM team in growing ITIL solution areas by supporting solution design and innovation… more
- Chenega Corporation (Arlington, VA)
- …security missions. We are seeking an **Information System Security Manager (ISSM)** to lead and strengthen our security posture. This role requires a unique blend of ... objectives and ensuring security through process resiliency. + Risk Management: Lead the identification, assessment, and mitigation of cybersecurity risks, balancing… more
- Baylor Scott & White Health (Washington, DC)
- **JOB SUMMARY** The Sr. Incident Response Engineer will take on the lead cyber security incident responder role on the Baylor Scott & White Health cyber defense ... prior experience.. **KEY RESPONSIBLITIES** + Conduct security investigations and lead security incident response in cross-functional environment and drive incident… more
- SMX (Washington, DC)
- …with customer goals. In some instances, the Solutions Architect may also lead proposal management activities, ensuring that the solution aligns with SMX's processes ... will be a non-starter.** * Workshops & Thought Leadership: Lead workshops and contribute to thought leadership initiatives to...such as OTAs and agile contracting. * Knowledge of ITSM frameworks and experience managing services aligned with MSP… more
- SAIC (Arlington, VA)
- …SAIC is seeking a Sr Enterprise IT (EIT) Program Manager to lead a large, complex EIT program with significant growth and modernization opportunities. ... Qualified candidate will have the unique opportunity to lead dynamic teams, driving project management excellence across strategic IT initiatives. Your role will be… more
- General Dynamics Information Technology (Quantico, VA)
- …+ Create technical architecture, design and user guide documentation. + Author, review, and lead the creation of white papers and contract artifacts. + Work with end ... + 5+ years of experience deploying and configuring ServiceNow modules like ITSM /ITOM/HR/ITBM/SecOps solutions (any or all) in an enterprise environment + High Level… more