• Service Desk Team Lead

    TekSynap (Arlington, VA)
    …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer-facing role; + Liaise with the ... designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service...Excellent communication and teamwork skills. **Overview** We are seeking Service Desk Team Leadto join… more
    TekSynap (01/08/25)
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  • Help Desk Service Team

    SAIC (Arlington, VA)
    …of Defense, SAIC is seeking a highly skilled and dynamic Help Desk Service Team Manager, Team 3 Lead to support Tier 0/1 Service Desk for our ... Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and… more
    SAIC (12/12/24)
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  • TOC Service Desk Shift Lead

    CACI International (Arlington, VA)
    TOC Service Desk Shift Lead Job Category:...Operations Center (TOC) Service Desk Shift Lead to manage a team of technical agents ... end users at a federal government agency. The TOC Service Desk Shift Lead shall...Responsible for supervising, motivating, developing, mentoring, and directing a team of technicians + Responsible for performance reviews and… more
    CACI International (12/27/24)
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  • Service Desk Lead -HQ

    GovCIO (Washington, DC)
    **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be ... USD $211,020.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4651/ service - desk - lead -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-4651_… more
    GovCIO (12/10/24)
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  • DTRA Headquarters Service Desk

    TekSynap (Fort Belvoir, VA)
    **Responsibilities & Qualifications** **RESPONSIBILITIES** + Lead team of 20 Technical IT and Asset Management Specialists in the execution of Telecom, ... Belvoir VA from 0600-1800 Monday-Friday + Mentorship of assigned team leads and oversight of labor charge approval and...capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-… more
    TekSynap (01/08/25)
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  • Desk Side Engineer - Senior (IMAC…

    SAIC (Washington, DC)
    **Description** Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and ... Mid-level desk side engineers. Ability to act independently in a...by junior and mid-level engineers. Updates status of queued service requests with the IT service management… more
    SAIC (12/17/24)
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  • Service Desk Manager

    TekSynap (Washington, DC)
    …and experienced Service Desk Manager to lead and manage the Service Desk team in providing high-quality,timely, and secure IT support for the US ... Leadership: Lead , mentor, and develop a team of Service Desk analysts...+ Training and Development: Provide ongoing training to the Service Desk team on new… more
    TekSynap (01/08/25)
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  • Help Desk Lead

    Leidos (Stafford, VA)
    **Description** The Leidos National Security Sector is looking for a Help Desk Lead , contingent upon contract award, to join our team in the Quantico, VA ... our Stafford, VA office. At Leidos, you'll join a team of innovators tackling some of the world's most...minimum of three (3) years experience as a help desk lead worker in a program of… more
    Leidos (12/07/24)
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  • Service Desk Specialist (Shift M-F)

    General Dynamics Information Technology (Arlington, VA)
    …email. + Be part of a team that supports and operates a 24x7x365 Service Desk . + Analyzes and recommends alternative solutions to meet customer needs. + ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...without extensively researching the issue again. + Notify the team lead of all VIP requests for… more
    General Dynamics Information Technology (01/06/25)
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  • Desk Side Engineer Senior (Wireless…

    SAIC (Washington, DC)
    **Description** Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and ... Mid-level desk side engineers. Ability to act independently in a...by junior and mid-level engineers. Updates status of queued service requests with the IT service management… more
    SAIC (12/17/24)
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  • Service Desk Manager

    Leidos (Washington, DC)
    …our customer's facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help ... have SLA ( Service Level Agreement) management experience + Team management skills leading helpdesk/ service desk teams + Customer- service oriented… more
    Leidos (01/08/25)
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  • Service Desk Manager

    Leidos (Washington, DC)
    …We are seeking a dynamic Service Desk Manager to join our IT Service Desk team . This pivotal role involves overseeing the accuracy, timeliness and ... receiving the best possible IT services and support. + Lead a team that supports a wide...remote field locations in Boston and Dallas. + The Service Desk team is responsible… more
    Leidos (12/31/24)
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  • Service Desk Manager

    CACI International (Arlington, VA)
    …* * **The Opportunity:** CACI is seeking a Service Desk Manager to join our service desk team . The Service Desk Manager will be responsible ... request fulfillment against customer-defined SLAs. The Service Desk Manager will manage a team of...the onboarding training program for new technicians to ensure team member success + Lead with resourceful… more
    CACI International (12/27/24)
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  • Service Desk Deputy Program Manager…

    General Dynamics Information Technology (Washington, DC)
    Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... tomorrow is smarter. Our work depends Service Desk Deputy on Program Manager joining our team...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
    General Dynamics Information Technology (11/19/24)
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  • Service Desk Analyst - overnight…

    General Dynamics Information Technology (Washington, DC)
    …is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced environment ... weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...+ Comprehensive health and wellness packages + Internal mobility team dedicated to helping you own your career +… more
    General Dynamics Information Technology (01/09/25)
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  • KGS Deal Desk Lead , Kuiper…

    Amazon (Arlington, VA)
    …customers using Kuiper's satellite network. We have an immediate opening for a Deal Desk Manager to support the KGS team focusing on government customers around ... KGS deal development scaling approach. You will take the lead on finalizing contract terms for government opportunities, while...direction when needed). Key job responsibilities As the Deal Desk Manager, KGS you will guide the team more
    Amazon (11/07/24)
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  • Service Desk Agent - Junior

    Cayuse Holdings (Arlington, VA)
    …depending on needs to support 24/7/365 operations **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office ... of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of...diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and… more
    Cayuse Holdings (01/04/25)
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  • Service Desk Agent-Junior

    Cayuse Holdings (Arlington, VA)
    …depending on needs to support 24/7/365 operations. **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office ... of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of...diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and… more
    Cayuse Holdings (10/22/24)
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  • Cleared On Site Senior Service Desk

    SMX (Quantico, VA)
    …SMX(View all jobs) (https://www.smxtech.com/careers/) Quantico, VA Join our team as a Senior Lead Service Desk Support professional, where you will be at ... Service Level Agreements (SLAs)​ + Operate the service desk to cover core hours (6...teams to identify systemic issues and improve overall IT service delivery​ + Supervise team of 4-5… more
    SMX (12/23/24)
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  • IT Help Desk Manager

    TekSynap (Washington, DC)
    …+ **Leadership and Communication Skills:** Demonstratesstrong leadership abilities to manage a team of help desk technicians and effectively communicates with ... while escalating complex issues to higher support levels when necessary. + ** Team Management:** Supervises help desk staff, including hiring, training, and… more
    TekSynap (01/08/25)
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