- IHG (Los Angeles, CA)
- …**FINANCIAL RETURNS** + Explain and promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and ... activities. **PEOPLE** + Promote teamwork and quality service through daily communications and coordination with other departments. **GUEST EXPERIENCE** + Respond appropriately to guest complaints. Inform the supervisor of major problems, complaints,… more
- Marriott (Los Angeles, CA)
- …requests, questions, or concerns. Contact appropriate individual or department (eg, Bellperson , Housekeeping) as necessary to resolve guest call, request, or ... problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete… more