- Olsson (Kansas City, MO)
- QA / QC Agent - Data Center Cedar Rapids, IA; Indianapolis, IN; Jackson, MS; Kansas City, MO; Monroe, LA; Omaha, NE **Company Description** We are Olsson. ... with the world's largest technology companies as a QAQC Agent . In this role, you'll be on-site at active...Strong communication skills + 4+ years of experience in QA / QC + Strong knowledge base of installations… more
- Sunlighten (Leawood, KS)
- …reports) to help managers interpret data easily. + Track contact center KPIs such as agent QC / QA , call data , and case dispositions or outcomes. + ... data to provide actionable insights that improve service quality , operational efficiency, and customer satisfaction. This role works...or monthly basis. + Partner with leadership to align QC / QA reporting with operational goals. + Support… more