- M&T Bank (Buffalo, NY)
- …+ Respond to and resolve to help desk escalations based on outcome of previous incidents. + Create trending information of system issues to supports efforts to ... address identified issues from the analysis. + Create and document procedures for work order and request-based tasks. + Respond to and resolve identified technical incidents requiring advanced problem-solving; analyze and isolate the issues. + Use advanced… more
- Catholic Health (Buffalo, NY)
- …support to the Catholic Health (CH) client community in all matters relating to Voice and Video Calling and Carrier technologies. They provide customer service ... as a customer service advocate as it relates to Voice and collaboration platforms + The ability...+ VoIP technology, faxing and telecommunications carrier support + Video conferencing, collaboration tools, collaboration … more