- Jackson National Life Insurance Company (Lansing, MI)
- …and apply through Jobs Hub._** **Job Purpose** **Provides world-class customer service and support to business partners, customers, internal associates and other ... technology-based applications simultaneously. + Identifies and resolves basic customer service issues; escalates issues for resolution as necessary. + Drafts… more
- Guardian Life (Lansing, MI)
- ** Client Service Delivery Associate III** **-**...that suit you best. + Employee Resource Groups that advocate for inclusion and diversity in all that we ... our promises and serve more people by providing effortless and exceptional service to our voice/telephone inquiries from insured members, employers, brokers, and… more
- FranklinCovey (Lansing, MI)
- …+ Coordinate with internal teams (sales, services, product, and tech support) and advocate for client needs and issue resolution. + Occasional travel for ... + Client -centric approach with a passion for delivering exceptional service and support. + Knowledge of FranklinCovey content. + Experience facilitating training… more
- SitusAMC (Lansing, MI)
- SitusAMC is where the best and most passionate people come to transform our client 's businesses and their own careers. Whether you're a real estate veteran, a ... Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every...managing the change control process + Sets and manages client expectations + Reviews deliverables prepared by team before… more
- Verint Systems, Inc. (Lansing, MI)
- …+ BA/BS degree or equivalent work experience. + 5-7 years' experience in a client facing role utilizing either Customer Advocate Expertise or Account Management. ... accounts to ensure retention and renewal success as the advocate through the customer's Verint Journey. The CSM is...The CSM is responsible for the oversight of the client 's voice of customer program and maximizing the products,… more
- Prime Therapeutics (Lansing, MI)
- …and/or relevant work experience; HS diploma or GED is required + 10 years of client service experience in healthcare or insurance, to include 6 years of account ... areas to enhance collaboration, and ensure delivery of exceptional service . As necessary, this position will oversee a cross-functional... client strategic plans; collaborate with Prime and Client leadership to advocate for products and… more
- Evolent Health (Lansing, MI)
- …relationship mapping, issue identification, and action planning, in lead up to scheduled Client Value Meetings + Advocate for partner culture, serve as an ... directly with Evolent's largest clients, you will both working directly with the client and leading a team of individuals responsible for the overall client… more
- Banfield Pet Hospital (Okemos, MI)
- …decisive in handling difficult problems. Translates problems into practical solutions. + Client service skills - Consistently ensures the team provides the ... client with attentive, courteous and informative service ....present Pet treatment recommendations and associated fees as an advocate for the Pet, gaining the client 's… more
- Prime Therapeutics (Lansing, MI)
- …and client priorities; work with Employer Account Manager to ensure member and client service excellence and satisfaction + Lead client meetings as ... deliverables + Establish key internal relationships in order to advocate for client interests and help drive...HS diploma or GED is required + 5 of client service experience to include 2 years… more
- HealthEdge Software Inc (Lansing, MI)
- …the customer through Service Desk or 1-800 numbers which are the mode for client interaction for logging in the service requests. + Reproduces / triages the ... tickets appropriately. + Respond to tickets within the contractual service level agreement (SLA) times. + Act as an...(SLA) times. + Act as an escalation point and advocate for critical customer issues, collaborating with other departments… more
- Origami Brain Injury Rehabilitation Center (Mason, MI)
- …the documentation of those activities. DSP will serve as a resource and advocate for clients. DSP will maintain facility cleanliness standards. Excellent customer ... service is provided to clients and other stakeholders at...to the daily schedule. + Maintain working knowledge of client location, level of engagement and utilize proper intervention… more
- Confluent (Lansing, MI)
- This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract ... (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective...ability to deal with critical customer situations + Strong service delivery, time, project and priority management skillsExperience in… more
- H&R Block (Lansing, MI)
- …value of H&R Block + Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to ... financial wellness needs. + **Employee Assistance Program** with Health Advocate . + **Wellbeing program** , BetterYou, to help you...+ Serve as point of contact for onsite escalated client service concerns + Ensure clients are… more
- HealthEdge Software Inc (Lansing, MI)
- …and the member experience. **What you will do** **:** + Intake customer service requests, product inquiries and system errors; resolve when possible or escalate to ... create andmaintainSuccess Scorecards + Coach customers onHealthEdgebest practices and advocate for customer needs withinHealthEdge + Communicate consistently and… more
- Verint Systems, Inc. (Lansing, MI)
- …a strategic role that serves as our number one customer and company advocate . The role displays superior customer management and consultancy skills, striving to ... ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. +… more
- Confluent (Lansing, MI)
- …a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective of this role is to ... US Remote **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be...networking and security technologies (eg VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.) + Experience prototyping… more
- H&R Block (Lansing, MI)
- …make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year. Joining H&R Block as ... wellbeing and financial wellness needs. + **Employee Assistance Program** with Health Advocate . + **Wellbeing program** , BetterYou, to help you build healthy… more
- H&R Block (Okemos, MI)
- …responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three ... retail, restaurant, banking, or other related industry; management of people within military service positions **Why Work for Us** At H&R Block, we believe and… more
- H&R Block (Lansing, MI)
- …that will grow stronger each year. Joining H&R Block as a seasonal ** Client Service Professional/Receptionist** means you'll focus on how to wow clients ... financial wellness needs. + **Employee Assistance Program** with Health Advocate . + **Wellbeing program** , BetterYou, to help you...to ensure all clients needs have been met during service both in person, over the phone or virtually… more
- SitusAMC (Lansing, MI)
- SitusAMC is where the best and most passionate people come to transform our client 's businesses and their own careers. Whether you're a real estate veteran, a ... Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every...set the technical road map, team priorities, work with client teams when necessary to customize software and suggest… more