- Oriental Bank (San Juan, PR)
- Our Associate , Retail Channel directs support and communication to channels . The Associate also supports the strategies and initiatives to further the ... adoption of digital channels among customers. Position works on site, based in Oriental Center, San Juan PR. MAJOR DUTIES & RESPONSIBILITIES: + Deliver proactive… more
- Oriental Bank (San Juan, PR)
- The Associate , Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy ... in adherence to established policies and procedures. + Educate customers on digital channel solutions and self-service applications available for their accounts. +… more
- Oriental Bank (San Juan, PR)
- The Associate , Retail Channels (Teller Lead) contributes to the overall success of the branch by providing support and advice to the Associate , Tellers ... the Manager Service & Operations including but not limited with: Scheduling Associate Tellers availability based on customers branch volumes, teller differences, GL… more
- Oriental Bank (San Juan, PR)
- …while meeting Service Level Agreements (SLA). + Maintain solutions focus across our digital channels and promote sales referrals as needed. + Responsible for ... + Manages branch audits. + Monitor chat or support channels , support queues and call traffic, through the system...the Branch. + Assist area quality controls such as associate access (Virtual Tellers), review of desktops, folders, organization… more