- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... Stay current with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and ensure proper… more
- Humana (Washington, DC)
- …providers, members, and collection services in the resolution of claims. + **This claims inbound call center is comprised of a group of** **calls / claims / ... your skills to make an impact** **Required Qualifications** + **1 or more years of Call Center or Telephonic customer service experience (in the past 5 years)**… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …or General Educational Development (GED) certificate** + **A minimum of two years call center customer service experience** + Oral and written communication ... Our Team** The Department of Labor (DOL) National Contact Center (NCC) directly supports all DOL's strategic goals by...communication methods. **What is the position?** The Customer Service Representative (CSR) plays a significant role on a fully… more
- DealerOn, Inc. (Rockville, MD)
- …member of a team Preferred Education and Experience: + Previous experience in outbound call center , inside sales experience, or related sales experience + Strong ... Job Description: The Inside Sales Representative will play a fundamental role in achieving...potential clients + Answering potential client questions and follow-up call questions + Working with sales team when closing… more
- CVS Health (Annapolis, MD)
- …be self-sufficient **Preferred Qualifications** - Experience with working remotely in a call center setting - Experienced with Medicaid and Medicare ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...within 50 miles of Columbia, MD** *Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday… more
- Brivo (Bethesda, MD)
- …case management system Qualifications + 3+ years of experience in technical support call center supporting hardware/firmware and UI applications + Fluency in ... Summary The Technical Support Representative interacts with Brivo's customers to handle Tier...will be Monday through Friday from 10:00 am to 6 :30 pm EST, with an opportunity for occasional overtime… more
- Sunrun (Washington, DC)
- …High School Diploma Required + Minimum of 6 months of experience in a call center environment + The ability to communicate fluently in English is an ... services. Their main duty is to qualify prospective customers by adhering to call quality standards. They must be highly motivated to deliver a spectacular… more
- CACI International (Annapolis Junction, MD)
- Chinese Language Instructor - Part Time/On Call Job Category: Language Services Time Type: Part time Minimum Clearance Required to Start: NACI Employee Type: ... Part-Time On- Call Percentage of Travel Required: None Type of Travel:...and using authentic materials to support learning objectives + 6 months experience using appropriate language fonts, keyboards, and… more
- Fresenius Medical Center (Washington, DC)
- …The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions ... and between assigned facilities. . Position requires participation in on- call rotation, night, weekend, holiday or as defined by...minimum of 9 months experience as a RN. . 6 months experience in acute dialysis as a RN.… more
- Fresenius Medical Center (Washington, DC)
- …The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions ... and between assigned facilities. + Position requires participation in on- call rotation, night, weekend, holiday or as defined by...minimum of 9 months experience as a RN. + 6 months experience in acute dialysis as a RN.… more
- Fresenius Medical Center (Baltimore, MD)
- …The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions ... and between assigned facilities. + Position requires participation in on- call rotation, night, weekend, holiday or as defined by...all FKC education and modality specific training requirements. + 6 months experience in acute dialysis as a RN.… more
- Maryland Department of Transportation (Baltimore City County, MD)
- …Monitoring Facility Technician is a journey level of technical monitoring center operations work involving closed circuit televisions, alarms, and sensors throughout ... was the primary duty, and/or working in a dispatch center (ie police, fire, EMT), or two (2) years...security. SPECIAL REQUIREMENTS 1. Employee may be subject to call -in 24 hours a day 7 days a week,… more
- Amentum (Washington, DC)
- …degree is required. + A minimum of 18 months experience in a customer support role, call center , or other high call volume environment is preferred. + ... needed. + Document each contact from claimant or authorized representative in CMS in accordance with established SOPs. +...in accordance with established SOPs. + Effectively manage incoming call queue to ensure prompt follow up as required… more
- Johns Hopkins University (Baltimore, MD)
- …trans-disciplinary centers among its assets. These include Institute for Education Policy, the Center for Research and Reform in Education, the Center for the ... Center for Technology in Education, and the Center for Safe and Healthy Schools. The School of...addition to the role as a thought leader and representative of the School in the University's expanding policy… more
- Ford Motor Company (Washington, DC)
- …of purchased services + Supervisory experience of Ford and Agency personnel desired + Call Center / Customer Affairs experience is valued + Passion for ... and state arbitrations. **What you'll do ** + Act as Ford's corporate representative in consumer "lemon law" litigation in California + Be knowledgeable regarding… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support, diagnosis, and ... AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential… more
- Xcelerate Solutions (Fort Meade, MD)
- …In this role, you will assist the Government in operating a responsive and professional call center to address inquiries from the customer base in a timely ... + Assist the Government operating a responsive, courteous, and professional knowledge center to address inquiries from the customer base regarding case status,… more
- VHC Health (Arlington, VA)
- …responsibility for designated areas and procedures as required. Virginia Hospital Center (VHC) is a 453-bed not-for-profit nationally recognized Hospital and ... 75 years. VHC is a designated Level II Trauma Center and a recognized Magnet Facility by the American...Other Qualifications ARRT Certification is to be obtained within 6 months of graduation.Upon graduation, will move to PRN… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and problem solving 100% over the phone, chat, and remote support in a high-volume call center environment. Since the service desk supports multiple clients in a ... Support Microsoft, Apple, business and third-party applications + Participate in on call after-hours and weekend support as needed + Support Medical patient Record,… more
- Johns Hopkins University (Baltimore, MD)
- …in STEM and your track record of advancing inclusive excellence), and 6 ) 3 representative publications. 7) Applicants for Assistant Professor appointments ... funding mechanisms, as well as structural units including, the Center for Environment and Applied Fluid Mechanics (CEAFM), the...the Talent Acquisition Office at ###@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more… more