- Leidos (Rockville, MD)
- **Description** Looking for an opportunity to make an impact? Leidos currently has an opening for a ** Help Desk Analyst ( Tier 1)** . This is an exciting ... program under the **Nuclear Regulatory Commission (NRC)** . In this mission we provide Tier 1 Help Desk Support to the NRC's user community. All support is… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a ... Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret Clearance. Top Secret… more
- Koniag Government Services (Baltimore, MD)
- …Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public Trust clearance to ... spending accounts, paid holidays, three weeks paid time off, and more. ** Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2-service- desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier -1-service- desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues that cannot be resolved… more
- General Dynamics Information Technology (Washington, DC)
- …Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious ... capital. As a Service Desk Technician / Help Desk Analyst , you are...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering… more
- TAD PGS, Inc. (Laurel, MD)
- … Help Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk positions. US Citizenship Required **Must be able ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience + Possess… more
- SAIC (Washington, DC)
- …seeking a motivated, career and customer service oriented Sr. Tier II Help Desk Analyst to begin an exciting and challenging career with SAIC. In ... this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating… more
- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is ... of helpdesk / call center experience 1-2 years of experience working with " help desk ticketing tools" ie Service Now, Ivanti Experience supporting Work from Home… more
- General Dynamics Information Technology (Washington, DC)
- …satisfactory attainment of customer service level agreements. HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support ... Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help ...as a Tier 2 Service Desk Technician. Delivering excellent… more
- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for anIT Help Desk Technicianto join a leading Company located inLaurel, MD. **Work location 100% onsite in Laurel, MD ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be… more
- TekSynap (Silver Spring, MD)
- …must commit to being fully certified within 30 days of hire.) **Overview** We are seeking a Help Desk Analyst to join our team supporting the FDA IT BPA in ... routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information resources. +… more
- CACI International (Annapolis Junction, MD)
- …lower level employees + Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests + Interacts ... Business System Analyst Job Category: Information Technology Time Type: Full...complicated user questions + Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders… more
- Acclaim Technical Services (Mclean, VA)
- …computer printer. PREFFERD SKILLS: + Related work experience in a technical help desk position + Special non-commercial systems administrator experience (access ... to grow. We are actively hiring a Technical Support Analyst , Staff with TS/SCI clearance and polygraph to join...troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …articles, documentation, and work instructions used by the Malware, server, desktop teams, Tier 2/3 Help Desk technicians and remote/deployed units. WHAT ... At GDIT, people are our differentiator. As a Trellix ePO System Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Trellik… more
- Koniag Government Services (Arlington, VA)
- …technologies. + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software ... suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident...and strategies that govern the planning and delivery of help desk services. + Working knowledge of… more