- TekSynap (Washington, DC)
- …internal and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT ... business administration) + 5 to 8 years' experience in IT support or help desk ...Help Desk Manager (HDMGR)to join our teamfor the United States Senate… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the Support ... Desk and oversee staff assigned to help desk activities. Candidate will be required...and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and manage the ... incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service Desk team ... IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- Koniag Government Services (Baltimore, MD)
- …**Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public Trust clearance ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...paid holidays, three weeks paid time off, and more. ** Help Desk ** Tuknik Government Services, LLC (TGS)… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …of PC operating systems, eg, DOS, and Windows, as well as work on a help desk . Demonstrated ability to effectively communicate orally and in writing and to ... service request worklog. + Review existing procedures to assist in developing new IT solutions, which would improve productivity and end-user workflow. + Attend and… more
- Leidos (Washington, DC)
- **Description** The National Security Sector of Leidos has a career opportunity for an upcoming ** Help Desk Support Specialist** to be part of a dynamic team to ... support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and… more
- Koniag Government Services (Baltimore, MD)
- …, a Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician (ITSM Specialist 3)** with a **Public Trust ... email only and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its validity._ **Tuknik Government… more
- TekSynap (Fort Meade, MD)
- …Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs + Assess, research, and resolve incidents and requests regarding the ... peripheral equipment, system processing, and error listings + Perform IT administration and functions - user adds, moves and...ticketing systems + Experience with Microsoft System Center Configuration Manager (SCCM) + A problem solver who can get… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +...(RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer… more
- SAIC (Washington, DC)
- …+ Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting ... **Description** Responsible for providing desk side support to end users for complex...engineers. Updates status of queued service requests with the IT service management system + Must be able to… more
- General Dynamics Information Technology (Washington, DC)
- …+ Assuming responsibility for the success of the multi-channel Help Desk supporting customer issues with IT hardware, software, and systems, including ... your opportunity to make a personal impact as the IT Quality Assurance Manager supporting providing ...at Arms remotely and in Washington, DC, you will help ensure today is safe and tomorrow is smarter.… more
- General Dynamics Information Technology (Rosslyn, VA)
- …Proven experience in data center operations, system administration, database management, help desk operations, network design, project management, and technical ... + years of related experience **US Citizenship Required:** Yes **Job Description:** The IT Infrastructure Project Manager will deliver the support for the… more
- SOS International LLC (Fort Meade, MD)
- …experience managing information systems and technology (enterprise systems and applications, networking, and help desk ) + DoD 8570.01 IAM level II (CAP, CASP+CE, ... **Overview** SOSi is currently seeking an experienced **Site Manager ** to join our team in Fort Meade,...our team in Fort Meade, MD in support of IT , Engineering & Logistics. **Essential Job Duties** + Mastery… more
- Marriott (Bethesda, MD)
- …Remotely?** Y **Position Type** Management This is a temporary position. The FLEX Manager , IT Business Support Analyst is part of the Technology Experience ... the Global IT and other Marriott stakeholders during development to help clarify functional requirements and support functional design + Consults with training… more
- General Dynamics Information Technology (Washington, DC)
- …of related experience **Job Description:** GDIT supports operational security, client support/ help desk , data center operations, asset management, and systems ... for federal client in Washington DC area. We ae currently seeking a Senior IT Operations Manager to be located in the Washington, DC metro area to support our… more
- TekSynap (Washington, DC)
- …the highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of ... Stay current with industry trends and best practices in IT help desk operations and...Manager will be responsible for ensuring that all help desk services meet or exceed client… more
- Centers for Medicare & Medicaid Services (Woodlawn, MD)
- … desk operations, customer relationship tools (eg Salesforce, ServiceNow, Qualtrics), or IT help desk metrics to identify trends and draw conclusions ... gain consensus and resolve issues; AND Making recommendations on IT help desk contract negotiations...in telework combined with alternative work schedules at the manager 's discretion. This position may be authorized for telework.… more
- Arena Technical Resources, LLC (Washington, DC)
- …and proactive incontinuously improving the Firm's technologysolutions. -Serves as an extension of the Firm's IT Help Desk ,leading L1 / L2 support at a local ... acumen with arelentless customer focus, communicationskills, and a desire to help prevent/resolveissues enables the Senior IT ServicesTechnician to deliver… more
- TekSynap (Washington, DC)
- …**S** + Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience ... QA Manager willbe responsible forensuring that all help desk services meet or exceed client...contractual obligations. This role requires a deep understanding of IT help desk operations, strong… more