- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …ensure customer satisfaction, continuous improvement, and alignment with program objectives. The Service Desk Lead provides supervisory and operational ... ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely with the Service Desk… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to support our USSS Network Operations and Security Center (NOSC) proposal. This position ... USD $113,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6164/ service - desk - lead /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_ **ID** _2025-6164_… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as the primary escalation point… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …more complex technical issues to senior-level technicians. + Work under the direction of the local Service Desk Lead as part of an integrated service ... Service Desk Technician - Intermediate Clearance Required: Active Secret Clearance Location: Adelphi, MD Position Overview: The Service Desk Technician -… more
- Guest Services (Mount Rainier, MD)
- Compensation Amount: The Lead Front Desk Agent must have the ability to assist in the supervision of front desk clerks and operations including all front ... have strong customer services skills and ensure excellent guest service is provided. This position reports to the General...Available ESSENTIAL FUNCTIONS + Receive direction from the Front Desk Manager and assist in the overall management of… more
- Koniag Government Services (Washington, DC)
- **Koniag IT Systems,LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and our government customer in Washington, DC. This ... self-motivated individual to perform the duties of a Help Desk Lead to support a potential future...through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Help Desk Support,Technical Support **Certifications:** Security+ CE - ... related experience **US Citizenship Required:** Yes **Job Description:** HELP DESK SUPERVISOR shift: Swings hours: 1400-2200 Advance how our...you advance your career. Join GDIT as a Help Desk Supervisor and build an impactful career in enterprise… more
- General Dynamics Information Technology (Washington, DC)
- …**Job Family:** IT Infrastructure and Operations **Skills:** Customer Experience (CX),Enterprise Service Delivery,ITIL Framework,IT Service Desk , Service ... government, defense, and intelligence projects. Join GDIT as an Service Desk Experience Manager for a career...software, and network issues at hundreds of locations. + Lead development and implementation of customer-focused service … more
- CAI (Washington, DC)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is a ... neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be...May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll… more
- Marriott (Arlington, VA)
- …Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the ... * High school diploma or GED; 2 years experience in the guest services, front desk , or related professional area. OR * 2-year degree from an accredited university in… more
- Link Solutions Inc (Adelphi, MD)
- …and incident statuses. + Lead incident response activities by coordinating with Service Desk Leads and technical support teams. + Track and manage ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, MD. + Must be… more
- Guest Services (Mount Rainier, MD)
- …services for guests in a friendly and efficient manner. This position reports to the Front Desk Manager and Front Desk Lead . Job Description: Wage: $17.77 - ... Desk Clerk must have the ability to perform all desk attendant functions including provide excellent service at the hotel front desk , performing all… more
- Insight Global (Mclean, VA)
- …looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- Chenega Corporation (Washington, DC)
- …. + Collaborates with service managers and functional leaders (engineering, operations, and service desk ) as well as other client contractors and service ... LLC** a **Chenega Professional Services** ' company, is looking for a ** Service Management Lead .** The ** Service Management Lead ** serves as the… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
- General Dynamics Information Technology (Arlington, VA)
- … desk side support, and executive support activities to ensure continuity of service . * Lead , direct, evaluate, and develop staff to ensure that users ... Description:** We are currently seeking a Client Services Team Lead who will provide oversight in areas Deskside Support,...receive competent and timely service . * Analyze desk side, and executive… more
- The Gathering Spot (Washington, DC)
- …Concierge Oversight Lead the Concierge team in delivering exceptional front desk hospitality, ensuring consistent service standards and a cohesive member ... and opportunities flourish. The Opportunity We're seeking an exceptionally warm, service -driven, and community-minded Community Experience Lead to be the… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Field Office Support Lead (End User Service Lead - Field Support Manager) provides senior-level end-user technical support and leadership for CASTLE-NET ... offices. This role supervises field support operations, ensures high-quality service delivery, manages field technician teams, and serves as...of experience in field support, end-user services, or help desk + Minimum 2 years of supervisory or team… more
- System One (Washington, DC)
- Lead AV Event Technician **Employment Type:** Full Time **Date Posted:** 12/2/2025 **Location:** Washington, DC **Pay Range:** 42.00 - 46.00 USD per Hour **Job ... Number:** JO-2512-2778 **Primary Function** Serve as an AV technical lead and staff mentor in a team of technicians. Provide advanced audiovisual technical… more