- Deloitte (Rosslyn, VA)
- …services the Center for Information Technology (CIT) provides to NIH. This functional role will support the following activities: + Assess existing artifacts, ... processes, procedures, and tools As a supporting effort, this functional role will work with the government provided resource...to support the establishment of a Voice of the Customer Program. This role involves understanding customer … more
- TEKsystems (Halethorpe, MD)
- …provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides ... Acquisition Team requires: The myIT team seeks an experienced ServiceNow Leader to join our Scrum team. The myIT...coaching, collaborating, and team building * Proven ability to lead software development efforts or implement services and ensure… more
- Deloitte (Baltimore, MD)
- Solution Architect: ServiceNow HR Service Delivery Role Overview: As a ServiceNow HRSD Solution Architect , you will play a critical role in implementing and ... and employee service centers. Your extensive experience and deep knowledge of the ServiceNow HRSD module will be pivotal in delivering solutions that meet client… more
- General Dynamics Information Technology (Washington, DC)
- …delivery and IT Infrastructure Library (ITIL) based service management practices. The ServiceNow Developer will support our customer to provide modernized ... users and functional area owners. + Provide recommendations to guide customer requirements to better solutions. + Assist in the evaluation and recommendation of… more
- Marriott (Bethesda, MD)
- …with Technical and Solution Architects and Business Analysts to understand functional requirements and translate them into effective ServiceNow configurations. ... of working effectively with cross functional teams and stakeholders. + Deep functional and technical knowledge of the ServiceNow ITAM modules (Hardware Asset… more
- Marriott (Bethesda, MD)
- …Remotely?** Y **Position Type** Management **JOB SUMMARY** We are seeking a ServiceNow Technical Product Owner with a strong background in IT Asset Management ... (ITAM) to lead the implementation of the IT Asset Management program...IT Asset Management program at Marriott International leveraging the ServiceNow platform. The candidate will be responsible for delivering… more
- SHI (Washington, DC)
- …technical resources + Lead team and resources to ensure a quality customer experience during ServiceNow services engagements + Maintain quality standards for ... **Job Summary** The Manager of SHI Services - ServiceNow will lead a post-sales technical...Oversight of portfolio of ServiceNow projects, including customer escalations + Create functional strategies and… more
- ServiceNow, Inc. (Fort Meade, MD)
- …capabilities in their efforts to improve their IT processes. + Lead customer design workshops focused on ServiceNow Platform and IRM Solution technology + ... and plenty of space to grow. **The Team** The Customer Outcomes team at ServiceNow works with...Role** The Pr. Technical Consultant, IT Workflow is the functional and technical expert of a customer … more
- CACI International (Arlington, VA)
- ITSM Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: ... * **The Opportunity:** CACI is seeking an ITSM Process Lead to drive the adoption and enhancement of IT...assessments, identifying gaps, documenting processes, and working with both ServiceNow development and IT Operations teams to ensure delivery… more
- TekSynap (Arlington, VA)
- …+ Responsible to ensure Adherence to and performance all Cross- Functional Services requirements relevant to the Unified Communications Services and ... communication and teamwork skills. **Overview** We are seeking Unified Communications Team Lead to join our team supporting the Federal Deposit Insurance Corporation… more
- Synergy ECP (Columbia, MD)
- …JavaScript. + Write or review software and system documentation + Serve as team lead at the level appropriate to the software development process being + used on ... implement algorithms to meet or exceed system performance and functional standards + Assist with developing and executing test...overall software system design. + Serve as the technical lead of multiple software development teams + Select the… more
- CACI International (Bethesda, MD)
- IT Program Lead Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel ... * CACI is currently looking for an IT Program Lead to plan, direct, and coordinate IT requirements and...and maintenance, and infrastructure lifecycle support services across the customer 's enterprise. **Duties include but are not limited to:**… more
- ManTech (Washington, DC)
- Currently, ManTech is seeking a motivated, career and customer -oriented ** Lead Network Engineer** to join our team in **Washington, DC.** **Responsibilities, ... + Experience using a Service Desk ticketing system, such as Remedy or ServiceNow + Previous customer service experience strongly desired + General Dynamics… more
- Cayuse Holdings (Washington, DC)
- **Overview** **JOB TITLE:** Openlink Endur ETRM Delivery Lead **CAYUSE COMPANY:** Cayuse Commercial Services, LLC **LOCATION:** Remote **POSITION TYPE:** Independent ... requires strong systems support, communication and organizational skills with focus on customer service. * Interact daily with end-users, developers, and managers *… more
- KeenLogic (Arlington, VA)
- …sessions and engaging working group members in order to understand and document customer stakeholder functional and technical needs + Experienced in Project and ... current business processes and functions and make recommendations for improved functional services General Skills: + Key coordinator/team lead between multiple… more
- SGI Global, LLC (Washington, DC)
- …sessions and engaging working group members in order to understand and document customer stakeholder functional and technical needs + Experienced in Project and ... research, interviews, and work sessions + Experience in articulating functional and technical needs to provide support with the...+ MS SharePoint 2016 + MS Power BI + ServiceNow General Skills + Key coordinator/team lead … more
- Insight Global (Washington, DC)
- …Provide expert technical guidance to ServiceDesk and GTS on emerging technologies. Lead the implementation of new endpoint software and hardware. Manage the ... patching, endpoint deployment, and management. Maintain comprehensive documentation using the ServiceNow ITSM platform. Support and configure the ServiceNow … more
- Leidos (Odenton, MD)
- …to define technical priorities, establish logical and physical architectures, and lead technical designs. + Conduct senior-level customer presentations and ... solutions and refine scope of work to ensure feasibility and alignment with customer requirements. + Collaborate with cross- functional teams to ensure solutions… more
- General Dynamics Information Technology (Washington, DC)
- …Business Process Analysis **Skills:** Process Capability Analysis,Process Quality Control, ServiceNow Platform **Experience:** 15 + years of related experience ... business process analysis and improvement programs + Collaborates with other functional leaders on strategic planning for business process improvements + Evaluates… more
- General Dynamics Information Technology (Arlington, VA)
- …Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service,Help Desk Operations,IT Service Desk,IT Troubleshooting,Technical Support ... GDIT, people are our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely...IT operations control support using ITSM ticketing system such ServiceNow in the form of systems and as a… more