- Public Storage (Plano, TX)
- …and generate actionable insights. + Proactive problem-solving skills. + Experience using call center systems and agent management tools Attributes: ... dedicated and experienced Customer Service Supervisor to support our call center operations. The ideal candidate will...Gather and analyze customer feedback survey data to identify agent gaps and provide feedback to management to find… more
- Allied Universal (Richardson, TX)
- …discounts, perks and more for most full-time positions! Allied Universal(R) is hiring a Call Center Representative at our Service Assurance Center (SAC) in ... Richardson, TX. The Call Center Representative handles a high volume of both inbound...both inbound and outbound calls. Allied Universal's Service Assurance Center (SAC) is a call center… more
- Allied Universal (Richardson, TX)
- …and contact support systems in the event of an emergency. **This is a 24/7 call center environment that requires individuals to sit for long periods of time. ... minimum requirements of the position. + High customer service acumen in a call center environment + Can effectively communicate over the phone and email + Basic… more
- Enhanced Protection Services (Richardson, TX)
- …Minimum of two (2) years of consecutive experience in customer service, call center , security, military, dispatch, scheduling, administrative role, or equivalent ... This is a full-time, in office role located in our Customer Experience Center (CEC) in Richardson, TX. **SHIFT** Wednesday, Thursday, Friday Hours (2:00 pm -10:00… more
- Fresenius Medical Center (Plano, TX)
- …a high performance blended calling environment for the Customer Service/ Collections / Call Center . Facilitate the effective use of Dialer functionality to ... dialer software + Assist IT with technical support and diagnostics with call servicing technologies + Create and manage predictive outbound or blended dialing… more
- Public Storage (Plano, TX)
- …levels. + Establish performance metrics and KPIs in collaboration with Care Center senior leaders to monitor and drive performance. + Maintain regular communication ... cadence with third-party agencies to review agency and agent performance, discuss overall strategies, handle escalated issues, and...goals + Routinely conduct review of email conversations and call monitoring to ensure consistency in the level of… more
- Chewy (Richardson, TX)
- …+ Support any assignments as needed. **What you'll need:** + 2+ years of call center Workforce Management experience in contact centers or equivalent experience. ... + Skilled in the real-time management of a contact center , ensuring agent availability, accurately forecasting volume, handle time, and maintaining the capacity… more
- Chewy (Richardson, TX)
- …administration, finance, or statistics. + In Lieu of degree, minimum 3+ years call center Workforce Management experience in contact centers. + Hands-on ... models to ensure we meet our weekly, daily, and intra-day goals and agent experience guidelines. This role will partner with a diverse group of stakeholders… more