- State of Massachusetts (Chelsea, MA)
- …makes every interaction with government easier, faster, and more secure. EOTSS is seeking to hire an* End User Service Desk Supervisor*to join our EUS ... Technology* **Organization:** **Exec Office of Technology Services and Security* **Title:** * End User Service Desk Supervisor * **Location:**… more
- State of Massachusetts (Chelsea, MA)
- …*About the Role:* EOTSS is seeking to hire a* Service ** Desk **Analyst*to join the* End ** User **Support**Team*. The Service Desk Analyst is the first ... Support Contact Center. The primary role of the Service Desk Analyst is to handle the...part-time, professional, or practical experience in information technology customer service and end user support… more
- MKS Instruments Inc (Andover, MA)
- …cloud services, networks, and internal customer facing IT support services including end - user compute and service desk . The VP is responsible for ... experience with IT systems and services including but not limited to help desk , FSO, network/ wifi, onboarding and offboarding and conference room experience. +… more
- TEKsystems (Lincoln, MA)
- …required, US Citizenship is required Description Our customer is looking for a Tier 2-3 Service Desk technician on a large Air Force modernization effort on site ... Center, you will join a team of elite Service Desk Technicians that cover a 24x7x365...support as needed You will support the network and end user devices for the customer base,… more
- TEKsystems (Andover, MA)
- …Help desk support, desktop support, Active Directory, troubleshooting, Office 365, service desk , technical support, Windows, Mac, AWS, OKTA, ITSM ticketing, ... is required. Job Description: Join an essential team dedicated to delivering outstanding end - user support in a global, fast-paced environment. As a Helpdesk… more
- TEKsystems (Andover, MA)
- …of 4 (Tier II/III engineers), need to add 2 engineers. This group is supported by 24/7 service desk : they handle all the Tier I tickets & triage the rest -2,000 ... of requests, detailed error analysis/resolution, and interface with other resolver groups Service Desk support such as error re-classification and gAHD case… more
- Amazon (North Reading, MA)
- …small to medium size projects and are comfortable acting as the spokesperson for the service desk in their region. * Provide daily IT support services to the ... support * Act as an IT spokesperson for the service desk in their region * Applying...and wireless networks. * Providing desktop level support to end users; an Excellent understanding of MacOS and Windows… more
- ThermoFisher Scientific (Waltham, MA)
- …clear and efficient communication. + Participate in the Service Desk function to address and resolve user -related support calls. + ... + Critically assessinformationfrom various sources, resolveconflicts, and differentiate between user requests and actual needs. + Translatehigh-levelinformationintodetailedrequirements andsummarize detailed… more
- State of Massachusetts (Haverhill, MA)
- …and respond to requests for service and provide escalation support for IT Service Desk staff * Provide timely and efficient customer service . Respond ... part of a team; will be self-motivated and proactive; will provide excellent customer service , technical support, and will become an integral member of a large team… more
- Tufts Medicine (Burlington, MA)
- …with senior staff, attending training and/or reading documentation. 2. Collaborate with end users to understand and define requirements. 3. Use technical and ... research and resolve issues in a timely fashion. 15. Provide excellent customer service : communicate in a friendly and professional manner, empathize with users on… more