- State of Massachusetts (Chelsea, MA)
- …seeking technical assistance within the End User Support Contact Center. The primary role of the* Service Desk Analyst *is to handle the processing of Tier 1 ... customer service and problem resolution to all supported customers.If the Service Desk Analyst is unable to resolve a reported incident or request,… more
- Robert Half Technology (Cambridge, MA)
- Description We are seeking a diligent Help Desk Analyst to join our team in the education sector based in Cambridge, Massachusetts. This position offers a ... long-term contract employment opportunity. In the role of a Help Desk Analyst , your responsibilities will include providing technical support to students and… more
- Harvard University (Cambridge, MA)
- 67687BRAuto req ID:67687BRJob Code:F0956P Financial Analyst II Department Office Location:USA - MA - Cambridge Business Title:Financial Analyst IISub-Unit: ... Physical Requirements: + Extended periods of sitting at a desk using a computer. Frequent use of hands for...the Director of Financial Planning and Analysis, the Financial Analyst plays a key role at the Harvard Radcliffe… more
- Parker Hannifin Corporation (Woburn, MA)
- …Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + Responsible for direct ... Digital & IT Analyst Location : Woburn, MA, United States Job...least 2 years of experience in a support or service role, actively interacting with customers on a regular… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tools to enhance ITSM processes, such as incident categorization, root cause prediction, and service desk automation. + Partner with technical teams to pilot and ... stakeholders to deliver optimized workflows, actionable analytics, and enhanced service delivery. The Senior Business Analyst will be part of the IT Service … more
- Novo Nordisk (Lexington, MA)
- …security, application, and user related activities. External stakeholders include service providers for support of scientific instruments and systems. Essential ... Functions + Provides technology support and service : + Develops strategies and processes to ensure that...troubleshooting situations + Understanding of remote support and help desk ticketing systems + Preferred experience includes: + Experience… more