- Molina Healthcare (Rochester, NY)
- …is responsible for supporting total quality methods, processes, and procedures for the Call Center division. This position will help preserve service excellence ... through monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths and weaknesses using a Quality… more
- University of Rochester (Rochester, NY)
- …this obligation and all other scheduling information are available from the Lead or Manager . When the minimum On- Call requirement is met, TAR hours (scheduled ... to patients, their families and others. Service Area: University of Rochester Medical Center Age of Patient Population Served: All X Neonatal X Pediatric: age 1-12… more
- University of Rochester (Rochester, NY)
- …Time Type: Full time Scheduled Weekly Hours: 40 Department: 500016 Admissions Center -SMH Work Shift: Range: UR URCD 217 Compensation Range: $94,058.00 - $124,280.00 ... exercise independent clinical judgement to support patient movement: The Transfer Center /Admitting Clinical Coordinator Registered Nurse (TC/ACC RN) provides direct… more
- The Highlands Living Center (Pittsford, NY)
- …Living and Memory Care. *Ensures adequate staffing for the shift, accepts call -offs and arranges for shift coverage as necessary. Medication Administration: *Assists ... needed. *Assists residents and staff during meal service. *Answers resident emergency call system promptly, evaluates the situation and resolves as needed, including… more
- Fedcap (Rochester, NY)
- What You'll Do As Residential Manager with Easterseals New York (ESNY) in Rochester, you will report to the Regional Director and provide oversight for students with ... two residences and attend school on the ESNY Kessler Center campus. You will coordinate care plans, manage staff,...drills, incidents, monthly financial reports, etc. + Providing emergency on- call services when needed. You're a great fit for… more
- University of Rochester (Rochester, NY)
- …other OPO's for patients listed on the local transplant lists. This position is on call 15 days per month that includes 2 on call weekends. Responsibilities ... on the local transplant lists. This position is on call 15 days per month that includes 2 on...potential donor's organ function to personnel at designated transplant center (s) according to the OPTN/UNOS match run list. Complies… more
- St. John's Embrace Living (Rochester, NY)
- …responsive, compassionate, innovative, and fun for both employees and residents that call St. John's home. Description & Responsibilities The Nurse Manager ... spiritual needs beyond traditional nursing home procedures and protocols. The Nurse Manager will create and sustain small home clinical excellence, will support… more
- Action for a Better Community, Inc. (Rochester, NY)
- Program: Business Services Location: 400 West Ave Position: Facilities Operations Manager Hours: 40/hrs. 52 wks. Salary Range: $55,140 - $88,233 Salary Grade: 7 ... direction of the BSO Department Director, the Facility Operations Manager 's role is to assist in the management of...Requires the flexibility to work over-time and varying hours, on- call , and alternate shifts if necessary and emergencies. Must… more
- The Highlands Living Center (Pittsford, NY)
- …24-37.5 hrs. week. Partnering with the Director of Laurelwood-Assisted Living, Nurse Case Manager , and the other RCA team members, the primary purpose of your job ... Assists residents and staff during meal service. + Answers resident emergency call system promptly, evaluates the situation and resolves as needed, including… more
- Molina Healthcare (Rochester, NY)
- …with suggested solutions. + Achieves individual performance goals as it relates to call center objectives. + Assists with training needs of employees as ... needed. + Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations. **JOB QUALIFICATIONS** **Required Education** Bachelor's Degree or equivalent combination of education and experience. **Required… more
- Molina Healthcare (Rochester, NY)
- …and/or cost control initiatives. + Provides leadership for the pharmacy call center team as delegated by the Manager . + Identifies and implements programs ... serve as a team lead to support the pharmacy manager in the daily operations of the pharmacy team...ratings, HEDIS, CAHPS, and other quality metrics. + Assists call center pharmacy technicians with clinical questions… more
- University of Rochester (Rochester, NY)
- …notification check list. Follow emergency protocols accordingly to include contacting supervisor and manager on call as well as senior leadership, notifying them ... leadership and follow up with a summary email. If necessary, call in additional Customer Service Center staff to provide support during an emergency. - Manage… more
- University of Rochester (Rochester, NY)
- …notification check list. Follow emergency protocols accordingly to include contacting supervisor and manager on call as well as senior leadership, notifying them ... leadership and follow up with a summary email. If necessary, call in additional Customer Service Center staff to provide support during an emergency. - Manage… more
- University of Rochester (Rochester, NY)
- …technical resource for the Customer Support Department. Responsibilities include telephone ( Call Center ) coverage, report printing, faxing and communicating ... expectations are met. JOB RESPONSIBILITIES: - Serves as a member of the Call Center team. Answers telephone calls, providing routine information related to… more
- University of Rochester (Rochester, NY)
- …needs - Evaluates and resolves service escalations when serving as interpreter manager on- call QUALIFICATIONS: - Associate's degree or equivalent combination of ... interpreting services for all clinical and professional University of Rochester Medical Center staff, patients and family members/significant others who are with the… more
- TEKsystems (Rochester, NY)
- …as needed. -Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability. -Utilizes ... topics presented by customers. -Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service. -Engages… more
- University of Rochester (Rochester, NY)
- …- Participates in the review and development of rates associated with IT services On- call - Participates in Manager -on- Call (MOC) rotation and serves as ... and the Lines of Business supported by the Service Center . Reviews processes and makes recommendations for operational improvement...team to produce valuable results - Ability to provide on- call support as required - Ability to handle multiple… more
- Volunteers of America Upstate New York (Rochester, NY)
- …02/24/2025 End Date 03/21/2025 Description Position Title:Residential Re-Entry Center Assistant Director Classification:Exempt/ Full-TimeSalary Range: $60,406 - ... 62,000 Reports to: Residential Re-Entry Center Director Location:Rochester, NY HOURS: Approximately 3 pm to...Assist the Director in providing supervision to the PSO Manager and the and public safety officers. + Provide… more
- Ricoh Americas Corporation (Rochester, NY)
- …on- call may be required. + Daily contact with service call center , parts department, and Field Technology Service Manager . + Daily external contact with ... training on new equipment. **Territory Management:** + Executes territory management and call handling procedures. + Works with sales partners to maximize equipment… more
- Planned Parenthood of Central and Western NY (Rochester, NY)
- …in Rochester but travel to all five counties is possible when on call . Essential Functions + 30% Provides crisis intervention and short-term counseling to primary ... and coordinates incoming cases including introductions to Bivona Child Advocacy Center (BCAC) staff, reviewing procedures, and assistance completing forms + 25%… more