- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical ...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- ManTech (Vienna, VA)
- **ManTech** is seeking a talented ** Tier I Support Engineer** for **Tysons, VA.** In this role, you will be part of a global team that provides 24x7 support to help ... and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging,...not limited to:** + First contact for all Customer service requests - Answer phones, respond to chats and… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- ** Technical Project Manager** **Category:** Project Management **Main location:** United States, Virginia, Fairfax **Position ID:** J0125-1331 **Employment Type:** ... Full Time **Position Description:** CGI is seeking a dynamic Technical Project Manager (TPM) to support CGI Federal's Housing Sector in Fairfax, VA. This position… more
- Kiewit (Reston, VA)
- …on the project. **District Overview** Kiewit Nuclear Solutions. is a full- service engineering, project management, and construction provider operating across North ... **Qualifications** A four-year degree, preferred in engineering, science, or technical college degree plus five (10) years of nuclear...craft personnel as well as management and client teams NQA- 1 qualified lead auditor or the ability to qualify… more
- General Dynamics Information Technology (Chantilly, VA)
- …system documentation briefings to review and approval boards + Demonstrated experience performing Tier 1 through Tier 4 support, including both systems ... A SYSTEMS ENGINEER WILL MAKE AN IMPACT:** + The Contractor Team shall provide in-depth Tier 2 through Tier 4 level support and problem resolution for technology… more
- General Dynamics Information Technology (Mclean, VA)
- …2+ years of related + **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Information Technology (IT) Support,VTC **Experience:** 2 + years of… more
- General Dynamics Information Technology (Chantilly, VA)
- …The candidate will work in a 24 hour, 7 day a week environment providing in-depth Tier 1 and Tier 2 level support and problem resolution for technology ... **WORK REQUIREMENTS:** + The Contractor shall work closely with Tier 2, Tier 3, and Tier...participate in various quick response "tiger teams" comprised of technical experts tasked with resolving an operational problem or… more
- Parsons Corporation (Centreville, VA)
- …always accessible to a worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the authority to escalate complex issues ... is looking for an amazingly talented **Help Desk Customer Service Representative** to join our team! In this role...combination of education and experience + Expertise to adjudicate Tier 1 level inquiries + Excellent communications… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... Federal Sales Engineer on our Intelligence team to provide technical direction and business guidance to the regional sales...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Parsons Corporation (Chantilly, VA)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role you will...resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …in designing, maintaining, and optimizing our enterprise network infrastructure while addressing complex technical issues escalated from Tier 1 and Tier ... duties are performed in accordance with DIT standards, policies, Service Level Agreements (SLAs), and maintenance windows. + Network...for network incidents, problems, and change requests escalated from Tier 1 and Tier 2… more
- Eaton Corporation (Manassas, VA)
- …headfirst into real-world problems, honing the skills you need to develop into a top- tier leader. Your assignments are more than tasks and busy work, they're your ... bonus and $85,000 (master's degree) with a $10,000 sign on bonus. This Field Service Engineering role includes a company vehicle and eligibility to earn premium pay.… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- NANA Regional Corporation (Herndon, VA)
- …questions. + Creating helpdesk request for escalation to Tier II and Tier III technicians. + Provide exceptional customer service and Helpdesk support via ... will assist providing the timely delivery of high-quality Level 1 services & support to all internal and external...+ Identify and escalate more complex problem reports or service requests to next tier of support… more
- NANA Regional Corporation (Herndon, VA)
- …questions + Creates helpdesk request for escalation to Tier II and Tier III technicians + Provides exceptional customer service and Helpdesk support via ... will assist providing the timely delivery of high-quality Level 1 services & support to all internal and external...+ Identifies and escalates more complex problem reports or service requests to next tier of support… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning. + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining… more
- McIntire Solutions (Chantilly, VA)
- …and timeliness Required Qualifications: + 10-15 years of service desk experience + Tier zero and Tier 1 support experience + Manage call center ... Summary McIntire Solutions is actively seeking to fill a Service Desk Lead position will be responsible for leading...technical leadership and coordination with all on-site IT Service Desk personnel + Ability to lead a team… more
- Koniag Government Services (Chantilly, VA)
- …accounts, paid holidays, three weeks paid time off, and more. Under general supervision provide Tier 2 / Tier 3 support to handle escalation issues and break ... and juggle multiple priorities + Excellent communication skills with technical , non- technical staff, end users and leadership...and the ability to read a trace route to: 1 . Determine if gateways are correct 2. Validate speeds… more