- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …and programs; referrals, appointments and follow-up; health literature and education materials. Call Agent will provide customer service to both internal and ... Job Description College Aide (Freshman-Sophomore) The Mission of the DOHMH Call Center is to deliver enhanced customer service to the people of New York City by… more
- City of New York (New York, NY)
- …and decrease avoidable health outcomes. The Department of Health and Mental Hygiene's Call Center delivers enhanced customer service to the people of New York City ... a workgroup that receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as Measles, Communicable Diseases,… more
- MTA (New York, NY)
- …contact with LIRR/MNR Communication Centers. Document the preliminary information & dispatch the on- call Claim Agent . Report such incidents to the Director & ... Lead Claim Agent Job ID: 9945 Business Unit: MTA Headquarters...Dec 30, 2024 Description JOB TITLE : Lead Claim Agent SALARY RANGE : $100,160 - $115,000 HAY POINTS… more
- City of New York (New York, NY)
- …Specialist II's to function as a Medicaid Helpline Agents in the DSS Infoline/Helpline call center. The Medicaid Helpline Agent will: - Respond to telephone ... Team Supervisor, with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on the Medicaid… more
- Molina Healthcare (New York, NY)
- …preserve service excellence through monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths and ... and developing quality guidelines and procedural manuals. **KNOWLEDGE/SKILLS/ABILITIES** + Performs call monitoring and assessment of Call Center Associates for… more
- City of New York (New York, NY)
- …is recruiting for an Eligibility Specialist II to function as a Medicaid Helpline Agent in the DSS Infoline/Helpline call center. OCS is recruiting for four ... callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs,… more
- Atlantic Health System (Florham Park, NJ)
- Atlantic Health System is seeking a Full Time Transfer Agent for Atlantic Mobile Health located in Florham Park. Required hours are night shifts and weekends as ... *Competently use various office equipment for communication and office functions. * Call transport companies to arrange transportation for patients transfer including… more
- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting ... customer service. The FPA Access Center which is centralized contact/ call center for the Mount Sinai Health System, located...various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level… more
- City of New York (New York, NY)
- …callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs, ... bookkeeping, bank teller duties, housing office teller duties, purchasing agent , assistant store manager, sales representative responsible for accounts, or… more
- City of New York (New York, NY)
- …to inquire about the status of their child care subsidy case. Families also call to obtain DOE information or about transitional child care. The Client Experience ... Unit Telephone Agent , with latitude to independent judgment and decision-making, has the following responsibilities: - Report to Supervisor of the Client Experience… more
- City of New York (New York, NY)
- …callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs, ... bookkeeping, bank teller duties, housing office teller duties, purchasing agent , assistant store manager, sales representative responsible for accounts, or… more
- Compass Group, North America (Jersey City, NJ)
- …start of a career where you can flourish. Job Summary The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for ... centers and Trading Floors to provide coverage and support during PTOs and sick call outs. * Learn EMS reservation system to assist with room bookings and… more
- VNS Health (Manhattan, NY)
- …materials. + Adheres to general contact center standards and metrics (eg, call handling parameters). + Operates in a team-oriented and collaborative culture by ... actively sharing best practices and identifying opportunities for improvement to further enhance the consumer experience. + Sets up, coordinates and tracks services provided by the LOB, its contractors, and other community agencies and institutions. Follows up… more
- VNS Health (Manhattan, NY)
- …materials.* Adheres to general contact center standards and metrics (eg, call handling parameters).* Operates in a team-oriented and collaborative culture by ... actively sharing best practices and identifying opportunities for improvement to further enhance the consumer experience.* Sets up, coordinates and tracks services provided by the LOB, its contractors, and other community agencies and institutions. Follows up… more
- Aston Carter (Saddle Brook, NJ)
- Job Title: Customer Service Representative/ Call Center - Insurance Job Description This position is responsible for handling cancellations and moderate to complex ... include inbound/outbound calls, incoming correspondence, other communications sources, and call transfers for service transactions. Responsibilities + Assist with… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …will be responsible for facilitating all day-to-day activities of the call center operations and analyzing operational performance by utilizing WFM systems, ... customer interactions over various intervals. + Create, delegate and manage agent scheduling based on forecasted demand ensuing balanced service levels, cost… more
- Kyndryl (New York, NY)
- …technical expertise in tools such as ServiceNow, Amazon Connect, Genesys, Virtual Agent , and Generative AI implementation or other major contact center expertise. ... + Provide technical expertise in ServiceNow, Amazon Connect, Genesys, Virtual Agent , and Generative AI implementation or other major contact center expertise… more
- AON (New York, NY)
- …or underwriting experience + Aviation Insurance Experience + Property Casualty Agent -Broker License + Computer knowledge: Adept with Microsoft office suite: Excel, ... of work and we are all for it. We call this Smart Working! Aon offers a comprehensive package...underwriting experience + Aviation Insurance Experience + Property Casualty Agent -Broker License + Computer knowledge: Adept with Microsoft office… more
- Northwell Health (New York, NY)
- …part being imaged. Ensures proper coil positioning. Transmits cases to on- call Radiologist through use of Tele-Radiology system. 4.Administers intravenous (IV) and ... that there are no contraindications to administration of the IV contrast agent . Calculates contrast dose based on patient's weight. Performs venipuncture of the… more