- JCPenney (Cheektowaga, NY)
- …+ Customer Service & Sales - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store. Models and ... to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately, and by managing FIND more, credit, rewards and gift… more
- M&T Bank (Buffalo, NY)
- …problems, opportunities and solutions. Review documentation prepared by less experienced staff and provide feedback and coaching for continuous improvement. For ... and recommend course of action, if any, to team manager and business partners. Develop approach for scoping and...quality protocols to set standards for team based on product or program specifications. Direct, monitor, mentor less experienced… more