- Trustmark (Boston, MA)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key ... Accountabilities:** + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. + Determines root cause and resolve client/customer issues,… more
- State of Massachusetts (Everett, MA)
- …and engaged. We encourage you to apply and identify your strengths in these areas. The Call Center Representative is an integral part of the Office of ... and "ticket" notifications, and requests for Licensure stakeholders and districts. The Call Center Representative utilizes organizational and communication… more
- Humana (Boston, MA)
- …Read Only + Previous experience in medical claims processing + Previous inbound call center or related customer service experience + Previous grievance and ... appeals experience + Medical terminology experience + Bilingual (English and Spanish); with the ability to read, write, and speak English and Spanish + Prior experience with Medicare + Experience with the Claims Administration System (CAS) + Ability to manage… more
- State of Massachusetts (Boston, MA)
- …checks for child serving residential and placement agencies. The Contact Center Representative utilizes organizational and communication skills, knowledge of ... stakeholders to facilitate efficient and timely requests. The Contact Center Representative focuses on providing technical assistance...* Comfort working in a high volume and fast-paced call center environment * Ability to answer… more
- Tufts Medicine (Boston, MA)
- …come through x64357. ** II .** PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS **:** + As a call center representative at Tufts Medical Center you will be ... excellent customer service and working in a fast paced high volume call center that handles multiple hospital services which directly impact patient care +… more
- Harvard University (Cambridge, MA)
- 66990BRAuto req ID:66990BRJob Code:403123 Info Tech Support Associate II Department Office Location:USA - MA - Cambridge Business Title:Audio Visual ... formats and events, providing support and event facilitation as needed, with on- call availability on weekends to address unplanned AV issues + Perform regular… more