- Lincoln Financial Group (Annapolis, MD)
- …equivalent) (Minimum Required) + 1 - 3+ Years experience with Telephony administration, Contact Center technologies (such as CRM tools, Work Force Management, ... The role will serve as a resource and central point-of- contact to support the configuration and deployment of system capabilities that enhance call routing… more
- University of Maryland, Baltimore (Baltimore, MD)
- *The Center for Information Technology Services (CITS)*has an exciting opportunity available for a*Student Enterprise Applications Analyst *. The selected ... CRM Recruit, Blackboard, Mediasite and AppWorx. Responsibilities include application configuration , monitoring, support, troubleshooting, and reporting. The position requires… more
- William C Brown Inc (Bowie, MD)
- …Computer Center ) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure environment. The Infrastructure ... for customer-facing technology issues. + Act as the single point of contact for all technology-related problems. + Coordinate the Incident Response Process: perform… more
- ManTech (Glen Burnie, MD)
- …join our team in the **Herndon, VA** . This position supports a 24/7/365 service center . You will have the option of three different shifts (1st, 2nd, and 3rd). ... problems, trends, and unique criteria, as required. + Reviewing analyst ticket queues to facilitate ticket resolution at or...and status of calls/tickets. + Resolving incidents on first contact , when an active line of communication is first… more