- US Tech Solutions (Baltimore, MD)
- …including hardware, software, and network-related problems. + Serve as a subject matter expert and escalation point for other end user support teams, assisting ... with complex technical issues and escalations. + Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity. **Collaboration and Knowledge Sharing:** + Collaborate with… more
- Morgan Stanley (Baltimore, MD)
- …changes in process * Train others, allocate tasks and support with first line escalation where required * Share expert knowledge across the team, contribute to ... team output and development, building relationships across the Firm * Build relationships within team and internal stakeholders, sharing knowledge to contribute to team output * Participate in projects and initiatives, aiding in solution formulation with a… more
- M&T Bank (Baltimore, MD)
- …capital planning, ACL and underwriting purposes. Serves as Bank-wide or industry expert in key area(s) of quantitative risk management. Provides mentoring, training ... to other groups/departments across the Bank as required, serving as Bank-wide expert in area(s) of quantitative risk management. Lead engagements with colleagues in… more
- Nightwing (Annapolis Junction, MD)
- …mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 ( Escalation ) problem identification, diagnosis and resolution of problems. Provides support for the ... escalation and communication of status to agency management and...achievement awards, educational assistance and child/adult backup care. Requires expert or mastery level knowledge of work area, typically… more
- Ryder System (Annapolis, MD)
- …on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing recommendations and initiating necessary corrective actions to ... Transportation + HS diploma/GED required + Seven (7) years or more expert level experience with SD-WAN, network switching (capacity planning & VLANs), network… more
- Morgan Stanley (Baltimore, MD)
- …Read on What you'll do in the role: . Serve as a subject matter expert within functional area, working with Team Manager to manage processes, risks and/or projects, ... Serve as day to day operational support via oversight and central point of escalation for Operations areas supporting the US Bank Entities . Work with various… more
- Amazon (Columbia, MD)
- …a 24/7 on-call rotation - Train and mentor junior engineers as a subject matter expert , and acting as an escalation point for higher complexity issues - Field, ... disseminate, and execute operational projects to affect large scale change - Perform process analysis and improve operational excellence by creating more efficient workflows and standards. A day in the life AWS is a fast-paced environment where we "Work Hard,… more
- Marriott (Annapolis, MD)
- …business, compliance, Finance and legal. Functions as the subject matter expert for sourcing and contracting. Manages and directs sourcing initiatives, including ... to limit or reduce cost and manage risk. + Functions as an escalation point for any billing issues/disputes. + Facilitates contract audits (eg, billing, standards… more
- Windstream Communications (Annapolis, MD)
- …and may include some on-call duties. **What You'll Do:** * Act as an escalation point for complex issues related to Security, SD-WAN, MPLS, and their supporting ... * Identify and handle upstream communication regarding network service trends, escalation trends, emergent technology, and network vulnerabilities from both a… more
- Social Security Administration (Woodlawn, MD)
- …information about qualifying this position. Serves as a technical advisor and expert member of the component's systems staff. Provides complex planning, design, ... physical security measures and executive-level correspondence. Serves as technical expert on component computer systems and application service solutions when… more
- CareFirst (Baltimore, MD)
- …of care and managing cost of care. This role includes providing expert clinical consultation to executives throughout the organization. Provides oversight and ... close current service offering gaps. Serves as medical subject matter expert , providing scientific/medical guidance to business initiatives/investments with the lens… more
- Leidos (Fort Meade, MD)
- …security, and implementation of Network Services for DISA DoDNet. *Provide expert knowledge of network engineering and operations, large scale enterprise network ... needs and recommend measures to meet those requirements. *Provide expert knowledge of defense-in-depth standards, Network and Security architecture, network… more
- Cisco (Annapolis Junction, MD)
- …business objectives. You will be the customer's trusted advisor and subject matter expert helping the customer understand their network, how to reduce risks, and ... transfers to the customer's network operations staff * Serve as an escalation point for critical issues * Support architecture changes and implementations *… more
- Marriott (Annapolis, MD)
- …Security Engineer, Network Site Reliability Engineering (SRE) is the subject matter expert in designing and implementing the Network security strategy and platforms ... work closely and collaboratively with a matrix team of expert network architects and engineers to drive adoption of...roadmap, meet service level requirements, and serve as an escalation point to resolve service delivery and operational issues.… more
- Marriott (Annapolis, MD)
- …(SRE) project engineering team. The right candidate will be subject matter expert in designing and implementing next-gen DNS, DHCP and IPAM solutions across ... work closely and collaboratively with a matrix team of expert network architects and engineers to drive adoption of...services, meet service level requirements, and serve as an escalation point to resolve service delivery and operational issues.… more
- Ensono (Annapolis, MD)
- …Programmer- Hardware ConfigurationRemote - United StatesJR010624 Position Summary The Expert Hardware Configuration Sysprog, Data Migration will be responsible for ... as part of a grid. Will serve as an escalation point for steady state storage issues where the...and clients. + Will serve as primary Subject Matter Expert during client data migrations for Storage support. +… more
- Public Consulting Group (Annapolis, MD)
- …to identifying and troubleshooting application issues and issue resolution or escalation . Ensures all production changes are made in accordance with lifecycle ... appropriate testing, and risk guidelines. Acts as an internal expert in terms of the assigned system and is...federal regulators. + Ability to understand and be an expert in complex federal regulations and requirements. + Strong… more
- Ford Motor Company (Annapolis, MD)
- …primary point of contact for all Atlassian-related inquiries and issues, providing expert guidance and support. + Facilitate workshops, training sessions, and user ... Lead Hub activities, including incident management, problem resolution, and escalation processes. + Coordinate with regional Spoke teams to...Will you be a leader, a changemaker, a technical expert , a culture builder or all of the above?… more
- CommuniCare Health Services Corporate (Linthicum Heights, MD)
- …execution - review data before approvals are submitted + Issue resolution/ escalation and coordinate cross functional support with internal teams + Project ... performance and track ELCM progress using metrics/scorecard + Subject matter expert in data-driven Workday business processes + Recognize and celebrate achievements… more
- Elevance Health (Hanover, MD)
- …strategies. + Provides trouble resolution and serves as point of technical escalation on complex problems. + Creates presentations and seeks IT management approval ... serving as technical merger & acquisition lead. + Acts as a subject matter expert among peers, with manager and senior management. **Must be capable of providing… more