- General Dynamics Information Technology (Fort Meade, MD)
- …,System Administration,Troubleshooting **Experience:** 7 + years of related experience **Job Description:** ** Help Desk Support Service Specialist - ... Intermediate** **- TS/SCI required** Transform technology into opportunity as a ** Help Desk Support Service Specialist - Intermediate** with GDIT. A… more
- TEKsystems (Odenton, MD)
- …comprehensive knowledge of desktop operating systems and applications Skills: Help desk support , Customer service , Technical support , ... PXE boot, hardware/software, Active directory Top Skills Details: Help desk support , Customer service , Technical support , Troubleshooting, Help… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support ,Troubleshooting **Certifications:** ... * Supervises help desk operations at the shift or small help desk level. Supervises non-exempt support staff. WHAT YOU'LL NEED TO SUCCEED: *… more
- General Dynamics Information Technology (Annapolis, MD)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... 2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III - SWINGS Transform technology into opportunity as… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support ,Troubleshooting **Certifications:** ... 2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS Transform technology into opportunity as a… more
- Gama-1 Technologies (Silver Spring, MD)
- Summary GAMA-1 is seeking a skilled Help Desk Technician I to provide technical support and troubleshoot hardware-related issues working on-site daily. The ... + Answer telephone, voice mail, and emailed requests to the Help Desk during normal work hours + Support role as the initial point of service for all IT … more
- Koniag Government Services (Silver Spring, MD)
- …, a Koniag Government Services company, is seeking an experienced IT Help Desk Specialist IV (Manager) to support **KOS** and our government customer at ... this contract. + 5 years of demonstrated experience managing Service Desk personnel experience in a similar... Support certification + ITIL Foundations certification + Help Desk Institute certification (HDI Support… more
- COMSO, Inc (Fort Meade, MD)
- …. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a ... week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- General Dynamics Information Technology (Beltsville, MD)
- …of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) activities at ... **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Problem Resolution, Service Desk (Inactive),Technical Helpdesk **Experience:** 5 + years… more
- ManTech (Baltimore, MD)
- …Tier 1 service desk requirements. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site. + Managing ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 1** to...+ Experience providing training and guidance to more junior help desk personnel. + Proven experience providing… more
- GovCIO (Annapolis, MD)
- …**Qualifications** + Bachelor's with 8+ years (or commensurate experience) + 8+ years leading help desk and service desk teams. Required Skills ... **Overview** GovCIO is currently hiring for a Help Desk Manager. The Help...plans project lifecycle deployment. + Supervises professional and technical support personnel performing in their regular disciplines. + Schedules… more
- Robert Half Technology (Baltimore, MD)
- Description We are seeking a Help Desk Manager to join our team in the Healthcare, Hospitals, and Social Assistance industry in BALTIMORE, Maryland. This role ... offers a long term contract employment opportunity. As a Help Desk Manager, you will primarily be responsible for managing customer support tickets,… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join ... desk operations + Providing phone, email, chat, and Service - Desk support for end users...+ Experience providing training and guidance to more junior help desk personnel + Proven experience providing… more
- William C Brown Inc (Bowie, MD)
- …Support . + Resolve customer inquiries within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage activities to ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support ...standard operating procedures. + Provide courteous, professional, quality customer service via the Help Desk .… more
- Koniag Government Services (Baltimore, MD)
- …**Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public Trust clearance ... paid holidays, three weeks paid time off, and more. ** Help Desk ** Tuknik Government Services, LLC (TGS)...at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or… more
- Robert Half Technology (Bowie, MD)
- …testing of new technologies. Requirements + A minimum of 3 years of experience in customer support or IT Help Desk . + Prefers a Bachelor's degree in computer ... + Escalate unresolved issues to the next level of support team. + Record all customer interactions, transactions, and...and departmental databases. + Train and guide level 1 help desk staff on problem solving. +… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …Acrobat, Cisco VPN software and imaging software. + Senior level experience using service desk software (opening, documenting, closing, follow up on service ... Inc. (TriTech) is seeking several 'Senior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway...DOS, and Windows, as well as work on a help desk . Demonstrated ability to effectively communicate… more
- ManTech (Glen Burnie, MD)
- …Contributing to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to...+ May provide training and guidance to more junior help desk personnel. + Provides resolutions to… more
- Cayuse Holdings (Annapolis, MD)
- …reduced cost, increased profitability and accelerated time to market. **Primary Focus** Help Desk Agent provides customer service solutions within ... - USD $17.00 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1769/ help - desk -agent/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-_ **ID** _102632_ **Category** _Customer Service… more
- Koniag Government Services (Baltimore, MD)
- …, a Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician (ITSM Specialist 3)** with a **Public Trust ... Clearance** to support TGS and our government customer in Baltimore, MD....to resolve an issue are completely documented in the service tickets. **Work Experience, Knowledge, Skills & Abilities:** +… more