- General Dynamics Information Technology (Fort Meade, MD)
- …**Experience:** 10 + years of related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Senior - ... TS/SCI required** Transform technology into opportunity as a ** Help Desk Support Service Specialist - Senior** with GDIT. A career in enterprise IT means… more
- General Dynamics Information Technology (Annapolis, MD)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III - MIDS -...TECHNICIAN III WILL MAKE AN IMPACT * Provides technical support and troubleshooting to network, desktop, and/or systems hardware… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,People Management,Technical Support ... desk operations at the shift or small help desk level. Supervises non-exempt support...and assist other functions of the service desk as needed. * Analyzes help … more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is seeking a Help Desk Analyst to support the Identity and Access Management (IAM) Program with the Department of Veterans Affairs (VA). ... IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support ... training documentation that is released to the Enterprise Service Desk (ESD)/ Help Desk… more
- ManTech (Glen Burnie, MD)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** **Tier 1 Help Desk Support Services Specialist** to join our team ... users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve...of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …DeskManageris responsible for managing the day-to-day operations of the service desk that provides end-user technology support services. Leads and oversees a ... resources each week + Defines internal service desk performance indicators for quality assurance in support...at least 3 days in the office Preferences + Help Desk Institute ( HDI ) certification… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Tier 1 Help Desk Support Services SME** to join our team in ... the Herndon, VA. This position supports a 24/7/365 service center. You will have the option of 2nd...+ May provide training and guidance to more junior help desk personnel. + Provides resolutions to… more
- COMSO, Inc (Fort Meade, MD)
- …. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a ... week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- General Dynamics Information Technology (Beltsville, MD)
- …of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) activities at ... **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Problem Resolution, Service Desk (Inactive),Technical Helpdesk **Experience:** 5 + years… more
- Koniag Government Services (Baltimore, MD)
- …**Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public Trust clearance ... paid holidays, three weeks paid time off, and more. ** Help Desk ** Tuknik Government Services, LLC (TGS)...at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or… more
- William C Brown Inc (Bowie, MD)
- …Support . + Resolve customer inquiries within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage activities to ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support ...standard operating procedures. + Provide courteous, professional, quality customer service via the Help Desk .… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …Acrobat, Cisco VPN software and imaging software. + Senior level experience using service desk software (opening, documenting, closing, follow up on service ... Inc. (TriTech) is seeking several 'Senior Helpdesk Specialists' to support the Maryland Department of Transportation (MDOT), State Highway...DOS, and Windows, as well as work on a help desk . Demonstrated ability to effectively communicate… more
- Koniag Government Services (Silver Spring, MD)
- …to:** + Responsible for performing the following tasks: + Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - Friday, ... a Koniag Government Services company, is seeking an experienced Help Desk Technician to support ...ServiceNow ticketing system. + Provide End User Development (EUD) support service and incident resolution remotely and… more
- CACI International (Hanover, MD)
- System Administrator - MFA Help Desk Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Administrator to be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains...security principles + Ability to work in a customer service -oriented environment in a professional manner. + Ability to… more
- TEKsystems (Baltimore, MD)
- …and applications by creating or removing end user accounts, rights, and permissions. Service Desk Analysts work closely with other IT department personnel and ... assist with tasks that require specific knowledge or expertise. Service Desk Analysts will also balance creative...be pivotal for the success of this resource. Skills: Help desk , desktop, Active directory, hardware troubleshooting,… more
- GovCIO (Hanover, MD)
- **Overview** GovCIO is currently hiring for Operations Cloud Application Service Desk SME to Support DOD Cloud applications in Operations Center/ Service ... network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other...a cloud environment + 1 year or more of Service desk experience + Information Assurance Technician… more
- Koniag Government Services (Baltimore, MD)
- …, a Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician (ITSM Specialist 3)** with a **Public Trust ... Clearance** to support TGS and our government customer in Baltimore, MD....to resolve an issue are completely documented in the service tickets. **Work Experience, Knowledge, Skills & Abilities:** +… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... of requests. + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge Base Articles (KBs),… more
- Gama-1 Technologies (Silver Spring, MD)
- …Be familiar with standard concepts, practices, and procedures within the IT Customer Support field. This position includes working with service delivery metrics, ... Service Level Objectives (SLOs) ensuring customer satisfaction while providing service and support for all customer service incidents and requests.… more
- Farfield Systems (Fort Meade, MD)
- …on building a Team where each employee is a valued member. Farfield provides support to multiple agencies across the United States Government in many locations. That ... Monday thru Friday 10am-6pm + Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of… more