- TekSynap (Silver Spring, MD)
- …**Preferred Qualifications** + CompTIA A+ CompTIA Security **Overview** We are seeking a Tier II Help Desk Specialist to join our team supporting NOAA SBITS ... and software issues, including OS installation, configuration, and updates. + Operating Systems : Strong understanding of Windows OS and macOS with experience in… more
- M. C. Dean (Annapolis Junction, MD)
- ** Help Desk System Specialist - Annapolis Junction,...a ** Help Desk System Specialist ** to join our **Security and Electronic Systems ... or + Bachelor's Degree and 2 Years of Relevant Experience + Relevant Experience: + Help Desk Support Functions with a Combination of Phone and Desktop Support is… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Remote Support,Standard Operating Procedure (SOP),Tracking System ,Troubleshooting ... to other IT systems , create and maintain user accounts + Create help desk tickets in the designated ticket tracking system , provide an intimal… more
- Koniag Government Services (Baltimore, MD)
- …, a Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician (ITSM Specialist 3)** with a **Public ... and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of...day, apprise management immediately and update the problem tracking system with all actions taken within one hour of… more
- ManTech (Glen Burnie, MD)
- …engineers to who tickets were assigned + Trained and certified in automated help desk management systems **Preferred Qualifications:** + Proficient with ... is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to...+ Experience providing training and guidance to more junior help desk personnel + Proven experience providing… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Service Desk Specialist Journeyman- Tier 1** to join our team in Glen ... users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve...and off-site. + Documenting customer requests in call tracking system and recording the action(s) taken and follow up… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Service Desk Specialist , Senior- Tier 1** to join our team in Glen ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...and off-site. + Documenting customer requests in call tracking system and recording the action(s) taken and follow up… more
- Centers for Medicare & Medicaid Services (Woodlawn, MD)
- …and identifying problems and challenges facing systems and applications (eg managing Help Desk tickets and trend analysis on customer issues). 3.) Developing ... FCMBCH - DIV OF APPLCTNS DVPMT & SUPP. As a IT Specialist ( Systems Analysis), GS-2210-11, you will develop, maintain, and continuously improve information… more
- Verint Systems, Inc. (Annapolis, MD)
- …fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of ... who are diagnosing, troubleshooting, repairing, and debugging complex equipment, computer systems , complex software, or networked and/or wireless systems .… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Repairs, Help Desk ... career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at...people are our differentiator. As an Information Technology Support Specialist you will help ensure today is… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- … Specialist At GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. ... Our work depends on Communications Specialist Advisor joining our team. HOW...Chat, physical and virtual infrastructure. * Installation of operating system and security patches. * Assessing the applicability of… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …Diploma or GED + 2-5years Personal Computer experience including customer support or Help Desk + 2-5years of customer service or public relations experience ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Experience with an incident tracking system + (or) 2 years of experience on the… more
- NCR VOYIX (Annapolis, MD)
- …and unique platform to help navigate, simplify and run our customers' technology systems . Our customers are at the center of everything we do. Our mission is to ... your local favorite around the corner. Title: Senior Tech Specialist Location: MARYLAND, VIRTUAL Position Summary: This position is...QUALIFICATIONS: + Previous experience working on an IT Service Desk supporting 500+ customers + 5+ years of IT… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …troubleshooting and maintenance of IT systems . + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + Manage ... using IT systems . + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem...and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot,… more
- TekSynap (Silver Spring, MD)
- …and resolve routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information ... and problem management for all issues reported to the Help Desk by creating, updating, and managing...+ Escalate issues as appropriate. + Stay current with system information, changes, and updates to increase first call… more
- Johns Hopkins University (Baltimore, MD)
- …what is being described, with attention to detail in transcribing communications into help desk ticketing systems . + Must possess strong interpersonal ... calls and documents work efforts in a ticketing system . Ensure timely attention to requests to meet service...environment. + Experience with A/V at live events. + Help desk experience. + Excellent interpersonal skills… more
- Synergy ECP (Annapolis, MD)
- …and maintenance of Crestron based AV/MM systems . + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + Manage the ... microphone systems and configurations. + Design and installation of audio support systems . + System integration. + Custom fabrication of parts and cables. +… more
- TekSynap (Silver Spring, MD)
- …Tier 3. + Research questions using available information resources, including an IT Help Desk knowledge base. + Install, configure, troubleshoot, diagnose, and ... to join our team supporting the FDA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- Leidos (Fort Meade, MD)
- …network related issues as well as maintain the integrity of the Site domain. + Perform help desk support of IT systems . + Provide first-level contact with ... installation, integration, maintenance testing, operational integrity, or management of networked systems used for the transmission of information in voice, data, or… more
- Prime Therapeutics (Annapolis, MD)
- Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every ... - Remote **Job Description** As a Bilingual Member Service Specialist , you will be a part of our **100%...will provide support and assistance to our callers to help them get the medicine they need to feel… more