- ManTech (Baltimore, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 1** to join our team supporting a ... to operate a 24 x 7 Service Desk Operation. You will lead a Tier ...include, but are not limited to:** + Manage the Tier 1 Service Desk Team… more
- Leidos (Odenton, MD)
- …Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager in order to ensure the availability of ... messages, and in person + Able to adapt to service desk capability, handling calls and contacts...their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators… more
- DLA Piper (Baltimore, MD)
- …customer service by overseeing the daily activities of the Billing Help/ Service Desk team and facilitating effective, customer-focused service delivery. ... Team. **Responsibilities** + Manage and operate an internal Customer Service Desk supporting customer service ... for secondary referral to rotational weekend duty operational manager . SD Manager will be responsible for… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- General Dynamics Information Technology (Fort Meade, MD)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
- GovCIO (Hanover, MD)
- …support to include ticket triage, assignment, and resolution. Additionally, monitor system and service support trends and coordinate with existing Tier 1 and ... as needed. **Responsibilities** Responsibilities include: + Operate an AWS GovCould hosting service with a collection of capabilities, tools, and services to provide… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …3 support. + Document and communicate information to develop templates based on user calls to the Service Desk Manager . Assist the Service Desk ... hardware/software PC and printer problems. + Monitor industry standard service desk , including phone calls, email, and... desk Maximo queue. Troubleshoot with end-user, triage service tickets, and route to appropriate Tier … more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …cause and drive trends out of the environment. * Oversee a team of service desk analysts, providing guidance, mentorship, and training to ensure excellent ... related experience **US Citizenship Required:** Yes **Job Description:** Information Systems Manager Transform technology into opportunity as an Information Systems … more
- Robert Half Technology (Daniels, MD)
- …short term contract employment opportunity, where the individual will be responsible for handling service desk operations, providing both Tier 1 and Tier ... Helpdesk professional to join our team as an Account Manager in Daniels, Maryland. This role will be a...Remote Desktop Support * Experience with Service Desk operations * Ability to provide Tier … more
- Deloitte (Baltimore, MD)
- …Active Directory systems. + Key responsibility for monitoring and responding to issues or service requests reported in Service Desk and creating and ... team. + Work with end users as Deloitte's top tier of support for email and Active Directory issues....resolving problem tickets for chronic service issues. + Participate in after business hours operational… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... class. Synergy ECP is looking for a Deputy Program Manager for a contract located in Columbia, MD Clearance...Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of… more
- DLA Piper (Baltimore, MD)
- …to attorneys and support staff. + Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. + Works across multiple teams of support ... is expected to successfully but dynamically manage the firm's top- tier billing portfolios based on an as needed basis...needed. Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. Generate… more
- Stratus Solutions (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. * Provide Tier 1 (Help Desk ) and Tier II (Escalation) problem ... installing software packages such as iso and RedHat Package Manager (RPM) * Must successfully pass a background check...nice-to-have qualifications): * One (1) year with administering messaging service such as Java Messaging Service , TIBCO,… more
- DLA Piper (Baltimore, MD)
- …transfers. + Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response ... Accounts Administrator is expected to successfully manage the firm's top- tier billing portfolios based on defined support models to...+ Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. +… more
- Leidos (Columbia, MD)
- …under desks to resolve cabling issues. + Must have the ability to work service desk tickets from a queue. BASIC QUALIFICATIONS: + Security Clearance Requirement ... seeking a Systems Technician to work within the Leidos Service Center IT Support Team in Columbia, MD. The...MD. The successful candidate will work under our IT manager maintaining the health of thin clients, servers and… more
- SHI (Annapolis, MD)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... continuous learning, are key aspects of this role. This role will report to the Manager of ASG Engineering role in the ASG Product & MSP department, this remote… more