- ManTech (Baltimore, MD)
- …emails, and chat messages. **Responsibilities include, but are not limited to:** + Manage the Tier 1 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 1 service desk requirements. + Providing phone, email, chat, and Service - Desk support for end users that… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1 ** to join our team in ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- Leidos (Odenton, MD)
- …users via phone, email, Teams messages, and in person + Able to adapt to service desk capability, handling calls and contacts for incident resolution and request ... their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators...and potential Problem Records and highlight these to the Service Desk Manager in order to ensure… more
- Robert Half Technology (Daniels, MD)
- …experience with Remote Desktop Support. * Prior experience in a Service Desk role. * Familiarity with Tier 1 and Tier 2 Support. * Ability to ... the tech industry and will primarily focus on providing Tier 1 and Tier 2...desktop support. The successful candidate will be proficient in Service Desk operations and have an understanding… more
- Koniag Government Services (Baltimore, MD)
- …**Job ID 2390216** **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... accounts, paid holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 1 Help Desk Support Services SME** to join ... in the Herndon, VA. This position supports a 24/7/365 service center. You will have the option of 2nd...May provide training and guidance to more junior help desk personnel. + Provides resolutions to out of the… more
- Farfield Systems (Fort Meade, MD)
- …long term position. (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides ... of Web- or email-submitted requests. Logs and tracks inquiries using service request management database and maintains history records and related documentation.… more
- Robert Half Technology (Daniels, MD)
- …term contract employment opportunity, where the individual will be responsible for handling service desk operations, providing both Tier 1 and Tier 2 ... * Proficiency in Remote Desktop Support * Experience with Service Desk operations * Ability to provide Tier 1 and Tier 2 Support * Proven capability… more
- General Dynamics Information Technology (Fort Meade, MD)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
- CACI International (Hanover, MD)
- …+ Manage the daily activities of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of ... architectural, technical, implementation and maintenance of an enterprise IT service management system to manage customer IT service...users in accessing and using IT systems + Provide Tier 1 (Help Desk ) and… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an...- 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of ... the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible… more
- COMSO, Inc (Fort Meade, MD)
- …hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team providing service availability ... Help Desk Level 0 (PIPELINE) - TS/SCI w/ Polygraph...communicate outage information to co-workers and customers + Provide tier 1 response to customer service… more
- Red River (Annapolis, MD)
- We are looking for a Tier 1 Technician to join our...apply if you are open to supporting. a 24/7 Service Desk operation. This is a remote ... growing team! The Tier 1 Technician is primarily responsible for handling technical support...are accurate, concise, and timely to meet the SLAs ( service -level agreement). + Maintain case ownership and keep customers… more
- COMSO, Inc (Fort Meade, MD)
- …SHIFT (3PM-11PM, Tuesday - Saturday) + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 ... email and chat + Provide a high-level of customer service and support to ensure each customer feels they...organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively communicate ticket follow-ups,… more
- DarkStar Intelligence LLC (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) ... Intelligence is seeking System Administrators to provide Cross Domain Service Solutions to over 40 system domains. Location: Annapolis...systems enhancements to improve reliability and performance. + Provide Tier 1 (Help Desk ) problem… more
- DarkStar Intelligence LLC (Annapolis Junction, MD)
- …monitoring, and problem resolution for client/server/storage/network devices, mobile devices, and more. + Handle Tier 1 (Help Desk ) and Tier 2 ... troubleshooting, and maintenance of IT systems. + Expertise in Tier 1 (Help Desk ) problem...Understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Skill in analyzing and… more
- Ops Tech Alliance (Fort Meade, MD)
- …about your success, then this could be the right position for you. **Responsibilities** + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) + Provide ... System Administrator Level 1 (Fort Meade, MD) **System Administrator Level ...We are a certified SBA 8(a) Small Business and Service -Disabled Veteran-Owned Small Business (SDVOSB). **Team Member Benefits** +… more
- M. C. Dean (Annapolis Junction, MD)
- …system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation ... **System Administrator 1 - Annapolis Junction, MD** ID **11947** Location...to: + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …calls, email, and service desk Maximo queue. Troubleshoot with end-user, triage service tickets, and route to appropriate Tier 2 and Tier 3 support. ... printer problems. + Monitor industry standard service desk , including phone...maintain or assist in the development and maintenance of Tier 1 documentation including a knowledge base.… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more