- Insight Global (Windsor Mill, MD)
- …65 million Americans per month. The On-Site Helpdesk Analyst is responsible for providing Tier 1 support to customer service agents that are using the CCaaS ... team responsible for building and supporting the enterprise open system platform of the Social Security Administration ....- Bachelors degree and 3 years of experience providing Tier 1 IT support - 2 years… more
- ManTech (Glen Burnie, MD)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **Service Desk Specialist, Senior- Tier 1 ** to join our team in Glen Burnie, MD. This ... and off-site. + Documenting customer requests in call tracking system and recording the action(s) taken and follow up...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration , Mobile Support, Asset… more
- Farfield Systems (Fort Meade, MD)
- About Farfield Systems , Inc At Farfield we are committed to delivering trusted expertise to our government clients. As we grow, our focus is on increasing ... contract level requirements for appropriate position. + In addition, 1 year of experience with background in Microsoft Office...Excel is a plus. + Experience in ticket management system like Remedy is a plus. + Unix experience… more
- Farfield Systems (Fort Meade, MD)
- About Farfield Systems , Inc At Farfield we are committed to delivering trusted expertise to our government clients. As we grow, our focus is on increasing ... additional years). In addition, position requires a minimum of 1 year of experience with background in Microsoft Office...include Outlook, Word, and Excel. Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus. Unix… more
- Orion Consortium (Annapolis Junction, MD)
- …Maintenance + Maintenance & Repair + Microsoft Software Applications + Microsoft Windows System Administration + Remote Desktop Administration + Technology ... Description: + Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach and provide guidance to… more
- BAE Systems (Annapolis Junction, MD)
- …following capabilities: Provide support for implementation, troubleshooting and maintenance of IT systems Provide Tier 1 (Help Desk) problem identification, ... Provide assistance to users in accessing and using IT systems Provide Tier 1 (Help...associated hardware Possess a working knowledge and understanding of system administration interdependencies as part of the… more
- Farfield Systems (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... Provide support for implementation, troubleshooting and maintenance of IT systems2. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution… more
- Stratus Solutions (Laurel, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... support for implementation, troubleshooting and maintenance of Information Technology (IT) systems . Manages IT system infrastructure and any processes related… more
- BAE Systems (Annapolis Junction, MD)
- …following capabilities: + Provide support for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 (Help Desk) problem ... Provide assistance to users in accessing and using IT systems + Provide Tier 1 ...hardware + Possess a working knowledge and understanding of system administration interdependencies as part of the… more
- Farfield Systems (Fort Meade, MD)
- …a bachelor's degree. + Provide support for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 (Help Desk) problem identification, ... Provide assistance to users in accessing and using IT systems + Provide Tier 1 ...hardware + Possess a working knowledge and understanding of system administration interdependencies as part of the… more
- Acclaim Technical Services (Annapolis Junction, MD)
- …following capabilities: + Provide support for implementation, troubleshooting and maintenance of IT systems . + Provide Tier 1 (Help Desk) problem ... in Annapolis Junction, MD. You are a Senior Linux Systems Engineer / Systems Admin ...Provide assistance to users in accessing and using IT systems . + Provide Tier 1 … more
- Belay Technologies (Annapolis Junction, MD)
- … systems + Manages the daily activities of configuration and operation of IT systems + Provides Tier 1 (Help Desk) problem identification, diagnosis and ... all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier...or university is required. Five (5) years of additional system administration experience may be substituted for… more
- ARSIEM (Annapolis Junction, MD)
- …Preferred Qualifications + Provide support for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 (Help Desk) problem ... + Assist users in accessing and using IT systems + Provide Tier 1 ...hardware + Possess a working knowledge and understanding of system administration interdependencies as part of the… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …IT systems + Manage the daily activities of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis and ... resolution of problems + Provide assistance to users in accessing and using IT systems + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem… more
- Nightwing (Annapolis Junction, MD)
- …following capabilities: Provide support for implementation, troubleshooting, and maintenance of IT systems . Provide Tier 1 (Help Desk) problem ... Provide assistance to users in accessing and using IT systems . Provide Tier 1 (Help...associated hardware. Possess a working knowledge and understanding of system administration interdependencies as part of the… more
- Farfield Systems (Annapolis Junction, MD)
- …driven customer focused." We build, operate and secure networks and infrastructure. Skill Level 1 * The Level 1 System Administrator (SA) shall possess ... About Farfield Systems , Inc. At Farfield we are committed to...the following capabilities: * Provide Tier 1 (Help Desk) and ...BS degree in a STEM related major - Linux system administration experience. (3+) years desired. -… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …deployment repeatability. + Manages the daily activities of configuration and operation of IT systems . + Provides Tier 1 (Help Desk) problem identification, ... an accredited college or university is required. + Four (4) additional years of system administration experience may be substituted for a bachelor's degree. +… more
- Kaizen Approach, Inc (Columbia, MD)
- …and daily operations of client/server/storage/network devices, including mobile devices. It involves providing Tier 1 Help Desk and Tier 2 escalation support ... configurations and daily operations + Required to provide Tier 1 Help Desk and Tier...know scripting languages (for example bash/Perl), and performing Puppet system administration + Five (5) years experience… more
- HealthEdge Software Inc (Annapolis, MD)
- …**Overview:** The Business Consultant leads and mentors the Service Delivery team in all Tier 1 (Basic) and Tier 2 (Intermediate) consulting initiatives. The ... client facing education services **Enhancement/Issue Escalation** + Manage issues, questions, inquiries of Tier 1 and 2escalation + Serve as escalation point for… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …3 routing. + Develop and maintain or assist in the development and maintenance of Tier 1 documentation including a knowledge base. + Attend staff meetings, as ... TriTech Enterprise Systems Inc. (TriTech) is seeking several 'Junior Helpdesk...support the Maryland Department of Transportation (MDOT), State Highway Administration (SHA), the Office of Information Technology (OIT) project.… more