- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk; + You will create, maintain, and ... Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience...complete critical work and/or troubleshooting and work in a call center environment that requires sitting for… more
- Koniag Government Services (Baltimore, MD)
- …IT solutions, application development and support , network/security operation center (NOC/SOC) support , call center support , data center ... Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to...three weeks paid time off, and more. **Position Overview:** Call Center environment, providing detailed call… more
- ManTech (Glen Burnie, MD)
- …the call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support , Asset Management, Training Team, A/V ... a motivated, career and customer-oriented **Service Desk Specialist, Senior- Tier 1** to join our team in Glen Burnie,...Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am - 2:30pm… more
- ManTech (Glen Burnie, MD)
- …the call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support , Asset Management, Training Team, A/V ... a motivated, career and customer-oriented **Service Desk Specialist Journeyman- Tier 1** to join our team in Glen Burnie,...Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am - 2:30pm,… more
- Leidos (Odenton, MD)
- …Qualifications:** + High School diploma and 3 years of experience in a Service Desk/ Call Center environment + **Security+ required or DoD 8570 IAT Level I ... Technician responsible for deskside and remote end user customer support for a DOD customer in Fort Meade MD....their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk as needed. Basic Hiring Criteria: + ... have an outstanding Contract position for an IT Desktop Support Technicianto join a leading Company located inLaurel, MD....Must have at least 5 years of recent IT-related Tier 2 Enterprise technician work experience. + Must have… more
- Leidos (Odenton, MD)
- …Provide system support during maintenance, upgrades, and migrations, and provide on- call support to ensure system availability. + Create scripts in ... a secure RBAC environment. + Provide asset management workflow support + Perform end user Tier II...tasks, on site as required. + Manage a data center environment, including cabling, racking devices, and monitoring data… more
- Amazon (Columbia, MD)
- Description AWS seeks a highly motivated, top- tier Network Engineers for the Amazon Dedicated Cloud (ADC) Network Scaling and Deployment team. This critical role ... scalability and rapid resource provisioning. The role requires supporting 24/7 operations on- call rotation and the capability to work on-site for critical events or… more
- Johns Hopkins University (Baltimore, MD)
- …research, their contribution to current and new programs, their teaching, and their support of connections between the Education Policy program and the work of the ... the newer graduate schools of education among the top tier of research universities. SOE's mission is to generate...its assets. These include Institute for Education Policy, the Center for Research and Reform in Education, the … more
- Lumen (Annapolis, MD)
- …and shape the future. **The Role** The Sr. Information Security Engineer role is a Tier II day-two support . This role will be providing network security ... trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to...large dedicated federal agency. They will be responsible to support the network security architecture to include support… more
- TAD PGS, Inc. (Laurel, MD)
- …work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time ... work experience + Must have at least 5 years Tier 2 IT Technical support experience +...IT-related field. + Have 2+ years' experience in a call center environment and using system management… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk. + Create , maintain, and modify ... work experience + Must have at least 5 years Tier 2 IT Technical support experience +...field. + Have 2+ years ' experience in a call center environment and using system management… more
- Johns Hopkins University (Baltimore, MD)
- …of the SOE's Administrative Leadership Team. The ADR works closely with center directors, faculty, department chairs, and staff and represents the SOE internally ... the newer graduate schools of education among the top tier of research universities. Despite being less than 20...its assets. These include Institute for Education Policy, the Center for Research and Reform in Education, the … more
- Leidos (Fort Meade, MD)
- …timely manner. + Handle incoming technical escalations from Service Desk, Network Operations Security Center , Tier II, and other support teams. + Document, ... troubleshooting and maintenance of IT systems. + Provide on call 24/7 support to the current operations team when troubleshooting/resolving incidents with… more
- Lumen (Annapolis, MD)
- …2-3 years with a Master's Degree. + Ability to work all shifts in a 7x24x365 call center including off hours/on call and during holidays + Experience ... People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for… more
- William C Brown Inc (Bowie, MD)
- …1st Shift Agent (Fri - Tues 7:00 AM - 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise ... Windows server actions including account management, server health management, data- center walk-thru's and recovery services following pre-defined Standard Operating… more
- Gama-1 Technologies (Silver Spring, MD)
- …to perform these essential functions. + Responds to tickets and questions escalated from Tier I Call Center . + Answer user inquiries regarding computer ... We are seeking candidates who have expertise relevant to providing exceptional technical support . This position is part of a larger team of IT Customer Service… more
- Takeda Pharmaceuticals (Annapolis, MD)
- …of our business. But what really sets our company apart is something we call Patient Trust Reputation Business. It's the framework that enables us to translate our ... to what really matters. **Job Description:** The intern will support a Project to support clean-up of...Learners **Internship Development Opportunities:** + Experience using two top tier GxP applications in the industry (Veeva and SAP)… more
- Lumen (Annapolis, MD)
- …People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for ... industries in The American Opportunity Index. We're looking for top- tier talent and offer the flexibility you need to...alerts, tickets, emails, or phone calls. + Participate in on- call rotation. + Able to work other shifts as… more