- Penske Automotive (Warwick, RI)
- **Penske Automotive Group is looking for a motivated Customer Service Supervisor to join our call center and help deliver extraordinary customer service ... experiences.** **POSITION INFORMATION:** The Contact Center Supervisor assists the Manager with employee development, peer motivation, recruiting and training… more
- MetLife (Warwick, RI)
- …Experience with Disability product a strong plus. * Suggested 5 Years' experience in call center environment. * Positive attitude and desire to develop. * ... meetings Summary of Responsibilities: Throughstrong leadership, the US Customer Care Supervisor ensures that the service team offers a customer-centric experience on… more
- Enviri Corporation (Providence, RI)
- …+ Ability to be cross-trained into different roles As the Transportation Supervisor , you will oversee the transportation department, supervising on-site and remote ... from using the online system, Clean Earth offers the following alternate application procedure: Call toll free ### and leave your name, phone number, city and state… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by… more
- Eversource Energy (New Bedford, MA)
- …Receives OMS outage and non\-outage events and trouble calls from the customer call center , analyzes the problem and initiates corrective action including ... work visas for this position\. Supervises the 24/7 Dispatch System Operations Center \(SOC\) staff, plans, coordinates, directs and supervises switching and tagging;… more
- Carrington (Providence, RI)
- …of Customer Service BK Specialists in the day-to-day operations of mortgage servicing call center . Responsible for the overall employee performance of assigned ... $79,00.00/yr plus annual bonus.** **What you'll do:** + **Carries out supervisor responsibilities in accordance with the organization's policies, procedures, and… more
- Highmark Health (Providence, RI)
- …Description :** **JOB SUMMARY** This job is responsible for supervising member service call center and ensuring timely, professional, and courteous responses to ... Medicaid Market - looking for someone who has Customer Service and Call Center experience.** **ESSENTIAL RESPONSIBILITIES** + Manage the departmental operations… more
- Brown University (Providence, RI)
- …Department of Public Safety, the Manager will lead the Public Safety Communications Center . The Manager, Public Safety Communications Center , is responsible for ... strategic development, and staff supervision of Brown University's 24/7/365 Communications Center . This position leads a team of Communication Control Officers… more
- Fresenius Medical Center (Providence, RI)
- Day-shift only. No eveings. No nights. No holiday. No call . No weekends. Location: 100 Highland Avenue Suite 100 Providence, RI 02906 Day-shift only. No eveings. No ... nights. No holiday. No call . No weekends. Location: 100 Highland Avenue Suite 100...minor equipment repairs and general upkeep. Communicate problems to supervisor and document issues in the communications log. +… more
- Cardinal Health (Providence, RI)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... the day to address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Brown University (Providence, RI)
- …Life Manager for Pre-College Student Life will also participate in the summer on- call rotation (night and weekend work is required). Student Life Managers will be ... provided with a meal plan. Due to the on- call requirements, the staff in this position must be...week), as well as weekly one-on-one meetings with your supervisor . + Be accessible via Brown-issued phone and email… more
- Brown University (Providence, RI)
- …participants and their families and other support systems. + Serve on a rotating on- call schedule as part of a multi-level crisis response team aimed at supporting ... Pre-College students when programs are in session. On- call coverage spans daytime, evening, weekends and holidays. +...week), as well as weekly one-on-one meetings with your supervisor . + Be accessible via Brown-issued phone and email… more
- Brown University (Providence, RI)
- …participants and their families and other support systems. + Serve on a rotating on- call schedule as part of a multi-level crisis response team aimed at supporting ... Pre-College students when programs are in session. On- call coverage spans daytime, evening, weekends and holidays. +...week), as well as weekly one-on-one meetings with your supervisor . + Participate in debrief meetings and evaluations at… more
- Eversource Energy (New Bedford, MA)
- …of a Dispatcher\. Under close or directive supervision, incumbents assist the Dispatch Supervisor in the emergency and normal operation of the electric and steam ... distribution system\. \- Receives trouble calls \(tickets\) from customer service center , analyzes the problem, initiates corrective action with appropriate district… more
- Serco (Middletown, RI)
- …production, distribution, and inventory for customers at the Naval Undersea Warfare Center (NUWC). You will create and review procedures for distribution and ... to follow and you will typically report to a supervisor or manager. **This position is contingent upon your...accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1.… more
- Utilities Service, LLC (Providence, RI)
- …in-home displays and load control devices, Grid One performs meter reading, customer call center operations, field service work, joint use attachment surveys, ... and tools. Perform up to standards within time frames outlined by the Field Supervisor and Project Manager. In addition, you will learn how to utilize the computer… more
- Cayuse Holdings (Providence, RI)
- …System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization. + ... matching after one year + Paid Time Off **Reports to:** IT Service Supervisor **Working Conditions** + Professional remote office environment. + Ability to work… more
- WM (Providence, RI)
- …Works to meet or exceed service and operational goals established for the call center , including productivity, quality, and timeliness goals. + Collaborate with ... morale, productivity and efficiency. + Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding… more
- Cardinal Health (Providence, RI)
- …about scams. **_Qualifications_** + 1-3 years of customer service experience in a call center environment, preferred + High School Diploma, GED or equivalent ... standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly… more