- DISH Network (Englewood, CO)
- …brands and providing support to our field agents. **Job Duties and Responsibilities** Our Wireless Insights team is dedicated to enhancing the agent and customer ... experience through actionable ticketing insights . The team lives at the junction of meeting...+ Proficiently able to define problems, collect data, derive insights , and use that to make sound recommendations: Strong… more
- DISH Network (Littleton, CO)
- …efficient troubleshooting, and supporting efforts to improve issue resolution across the wireless organization. In this role, you will be accountable for ensuring ... pattern + **Troubleshooting:** Demonstrate proficiency in troubleshooting individual customer wireless issues while meeting service level agreements for issues and… more
- DISH Network (Littleton, CO)
- …with internal teams + **Troubleshooting:** Troubleshoot individual customer wireless issues using Salesforce, Freshdesk, ServiceNow and other applications ... collect data, and use symbolic reasoning skills to derive insights . + **Metric Goal Performance:** Meet all qualitative and...+ Experience working with case management applications in the wireless industry + Knowledge of LTE networks, 4G and… more
- DISH Network (Englewood, CO)
- …Responsibilities** We are looking for a data-driven Contact and Conversation Reporting Analyst Lead to join our Customer Experience Transformation team. In this ... interactions, including contact reasons, while examining conversations to uncover deeper insights into customer needs and their experiences with our care channels.… more
- DISH Network (Littleton, CO)
- …and transformative needs of today and the future. **Job Duties and Responsibilities** DISH Wireless is seeking a Senior Financial Analyst for our dynamic, highly ... **Department Summary** Surpassing network limitations of the past, our Wireless Development organization is building the country's first cloud-native, standalone… more
- DISH Network (Littleton, CO)
- …accounting, audit and supply chain management. **Job Duties and Responsibilities** Retail Wireless Finance is seeking a Senior Financial Analyst for our ... role offers the opportunity to make significant contributions across the entire retail wireless team and leadership. As the financial conscience for the retail … more
- DISH Network (Englewood, CO)
- …industry. **Job Duties and Responsibilities** This is a position on the Wireless Compensation team which consists of two different groups (Commissions and Appeals ... Escalations). The Business Analyst , Commissions position interacts with internal and external customers...and data used to make them to make meaningful insights into up and down trends to determine if… more