- Quickbase (Boston, MA)
- …troubleshooting experience within a hybrid Mac and Windows environment. Key Responsibilities: + Lead the IT Service Desk Team to ensure timely and ... for include: ticket management via Jira Service Desk , onboarding and offboarding processes, IT asset...one year in a leadership role, preferably overseeing a service desk or comparable team .… more
- TEKsystems (Lincoln, MA)
- …to start. As part of the SIPRNet Enterprise Service Center, you will join a team of elite Service Desk Technicians that cover a 24x7x365 Service ... Description Our customer is looking for a Tier 2-3 Service Desk technician on a large Air...analysis to global Air Force and Space Force base IT personnel and customers. The candidate(s) must be able… more
- Motion Recruitment Partners (Boston, MA)
- …- $40/hr Our client is seeking a Service Desk Analyst to join the team and ensure IT support for the organization. This is a fully on-site position in ... performance and identify areas for improvement. + Contribute to team documentation, including knowledge base articles and IT...field OR two (2) years of experience in an IT support or service desk … more
- Red River (Lexington, MA)
- …or escalate to others; you embrace a hard challenge. Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing ... Red River Managed Services seeks selfless, humble, and team -oriented people that are always willing to support...quo while pursuing a career of providing exceptional client service . Red River breeds curiosity by providing a work… more
- Red River (Lexington, MA)
- …others; you seek to make those around you successful. Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing ... and able to do their best work, fostering a one- team mentality. Our employees work together to foster wise...the organization's perception with the customer through exceptional customer service . Candidates must be energetic and focused with a… more
- Red River (Lexington, MA)
- Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team ! This position will work onsite with one of our ... support requests directly from our customers, as well as escalation from other team members. Our engineers are responsible for maintaining user uptime and improving… more
- Cambridge Health Alliance (Cambridge, MA)
- Receptionist/Front Desk **Date Posted:** 12/23/2021 **Requisition Number:** 740 **Location:** CHA Cambridge Hospital **Work Days:** Monday thru Friday 8a-4:30p ... * Does not wait for someone to approach the desk , initiates contact with each person as he/she enters...interpreter as needed. * Responds to telephone inquiries regarding IT /telecomm services, hospital services and directions to CHA locations… more
- Sage Hospitality Group (Boston, MA)
- …timely and efficient service . + Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank ... to help define how we can be distinctly 'of service ' to them - it's a guest-changing philosophy that...hosts to guests from all reaches. We are a team that looks forward to the experiences we create… more
- Amazon (North Reading, MA)
- …medium size projects and are comfortable acting as the spokesperson for the service desk in their region. * Provide daily IT support services to the RBKS ... Key, and Sidewalk) as part of a global internal IT team at Ring. Key job responsibilities...with projects and network support * Act as an IT spokesperson for the service desk… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities ... provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Monitors and tracks incidents....system + (or) 2 years of experience on the service desk in a junior capacity with… more
- Parker Hannifin Corporation (Woburn, MA)
- …Fairport, NY. Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + ... software applications, including Microsoft Office Suite experience required + IT Service Management ticketing tool such as...the ability to work independently, collaboratively, and in a team environment Physical Demands: + Ability to work for… more
- MIT Lincoln Laboratory (Lexington, MA)
- …CES Operations Team has two primary responsibilities. They provide a Classified Service Desk that users of the Laboratory's Secret Internet Protocol Router ... Position Description This position will serve as the Operations IT Systems Team Lead within the Classified Enterprise Services team . The… more
- CACI International (Hanscom AFB, MA)
- …products and/or infrastructure components. + Communicates promptly on progress. + Engages other service desk resources or appropriate service resources to ... IT Specialist Job Category: Information Technology Time Type:...patterns of problems. + Provide statistics for the weekly Service Desk report on call trends. **Qualifications:**… more
- Ricoh Americas Corporation (Boston, MA)
- …that supports their ROI, full- service life-cycle management inclusive of Service Desk Support and Supply Chain related solutions, IT Services such as DR, ... C-level intelligence with manufacturers of technology and their GTM careabouts specific to service life cycles support, IT Services, and automated workflows. +… more
- Boston University (Boston, MA)
- …The Client Support II position is part of the GSDM IT team . They report to the Service Desk Manager. Their primary role is to support the GSDM ... IT clients and the technology they use in their...standardized configurations. Collaboration and Teamwork + Work with the Service Desk Manager and the team...and Teamwork + Work with the Service Desk Manager and the team to be… more
- Center For Health Information And Analysis (Boston, MA)
- … Professional: + 5+ years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system. + ... will be a mission critical resource on the CHIA team . You will join an IT operations...with internal and external groups to ensure excellent customer service and support. + Strong customer service … more
- TEKsystems (Andover, MA)
- …Help desk support, desktop support, Active Directory, troubleshooting, Office 365, service desk , technical support, Windows, Mac, AWS, OKTA, ITSM ticketing, ... and weekends is required. Job Description: Join an essential team dedicated to delivering outstanding end-user support in a...you will contribute to the seamless operation of critical IT systems, supporting both Mac and Windows platforms. This… more
- MKS Instruments Inc (Andover, MA)
- …and internal customer facing IT support services including end-user compute and service desk . The VP is responsible for a seamless integration and ... Technology organization at MKS. The VP leads a global team of technologists accountable for the efficiency, security and...budget constraints proactively negotiating trade off with peers in IT to ensure technology budget is allocated to the… more
- H&R Block (Ayer, MA)
- …tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District ... **552120BR** **Title:** Associate Team Leader **Our Company** **:** At H&R Block,...Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and… more
- Boston Health Care for the Homeless Program (Boston, MA)
- …with BHCHP IT department as needed; serve as clinic front desk point-of-contact and triage for phone call, voicemails and faxes, appropriately communicating with ... the Woods Mullen Patient Benefits Coordinator and join a high-functioning, interdisciplinary team with unique and multifaceted responsibilities. In this role as the… more