- Zoom (Madison, WI)
- … Center (CX) Experience - Previous experience working with contact center solutions, CCaaS, or customer experience technologies is highly ... more
- Evolent (Madison, WI)
- … center platforms, and a commitment to optimizing the customer experience through innovative technology solutions. Collaboration with cross-functional teams ... more
- ASM Research, An Accenture Federal Services Company (Madison, WI)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates understanding of military culture and addresses ... more
- Zoom (Madison, WI)
- …insights. What we're looking for + Have 7+ years of experience in customer experience , contact center , or WEM consulting, solution architecture, ... more
- Molina Healthcare (Madison, WI)
- …all LOB's & is comprised of inbound/outbound. Ideal candidates would have contact center leadership experience within healthcare/managed care organizations. ... more
- Humana (Madison, WI)
- …each call while providing a perfect call experience . The Medicare Inbound Contact Representative 2 addresses customer needs which may include complex benefit ... more
- Lincoln Financial Group (Madison, WI)
- …You will also drive process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the experience across products, ... more
- Meta (Madison, WI)
- …new issues and pursuing novel approaches to old problems 24. Construction and/or data center experience 25. Experience with GMP contract delivery methods 26. ... more
- Meta (Madison, WI)
- …(DEC) organization to direct contracting across the full E2E project lifecycle of data center campuses in North America. There has never been a more exciting time to ... more
- Enterprise Mobility (Madison, WI)
- …Must have at least twelve (12) consecutive months of prior work/organizational experience in the last 5 years Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A ... more
- Evolent (Madison, WI)
- …customer service agents in all day-to-day activities to consistently meet established customer service/ contact center service levels/metrics + Staff the ... more
- Evolent (Madison, WI)
- …years in a customer service role, in a healthcare setting is required. + Call Center Experience : At least 1 year in a call center environment, managing ... more
- Highmark Health (Madison, WI)
- …and/or in person from individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures ... more
- CVS Health (Madison, WI)
- …with a problem or made aware of a situation. * Takes ownership of each customer contact to resolve their issues and connect them with additional services as ... more
- Highmark Health (Madison, WI)
- …+ None ** EXPERIENCE ** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or ... more
- Verint Systems, Inc. (Madison, WI)
- … working in a Customer Success/Engagement environment, preferably software or contact center + Demonstrated ability to work independently and adapt your ... more
- VF Corporation (Madison, WI)
- …closely with customers and various cross- functional areas (Sales, Distribution Center , Logistics, Credit, Customer Service, and Global Business Technology). ... more
- Alliant Energy (Portage, WI)
- …diverse and inclusive environment. **Key Skills** + Business Process Improvements * Customer Experience Management * Energy Distribution Systems Management * ... more
- Pearson (Madison, WI)
- **Position Overview:** The Contact Center Agent (1.5 Role) is responsible for providing exceptional support to customers via phone, TEAMS, and web channels. This ... more
- Concentrix (Madison, WI)
- …of this role is on the sale and delivery of outsourced customer experience solutions including contact center solutions as well as software, analytics ... more