- TEKsystems (Palatine, IL)
- …the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals. Our Consumer Care ... Description The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers....Interact with customers via phone and email in a call center environment. * Listen to customer… more
- TEKsystems (Palatine, IL)
- …Duties and Responsibilities: * Interact with customers via phone and email in a call center environment. * Listen to customer concerns and questions with the ... effectively to resolve customer issue quickly and ensure satisfaction. Skills call center , customer service, Microsoft office, customer support, troubleshooting,… more
- Molina Healthcare (Kenosha, WI)
- …help preserve service excellence through monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths ... **KNOWLEDGE/SKILLS/ABILITIES** + Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls. + Participates in… more
- TEKsystems (Palatine, IL)
- …the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals. Our Consumer Care ... Description The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers....Interact with customers via phone and email in a call center environment. * Listen to customer… more
- Walgreens (Deerfield, IL)
- …analytics and customer and agent feedback. Has relationships with all levels of the call center support team, and the eCom business. This position is the SME ... Responsible for analyzing their assigned LOB (line of business) agent systems and processes. Supports and improves processes for... success. This would include calibration sessions with the call center 's PR&A (Performance, Research & Analysis)… more
- CVS Health (Northbrook, IL)
- …care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just ... actions (as applicable), supporting questions and facilitate the live call . + Utilize FOX, DMAIC, LEAN, 8D and other...+ Ability to act as an improvement / change agent , supporting efforts from identification through delivery and validation… more