- Crawford & Company (Lake Zurich, IL)
- …with internal and external customers. + Directs customer calls to the appropriate contact at multiple locations or escalates to specialist as needed. + Attains 90% ... experience or equivalent combination of education & experience including inbound call center experience preferred. + Ability to work in a team environment and/or… more
- TEKsystems (Palatine, IL)
- …the call center in achieving/exceeding stated service level goals. Our Consumer Care Contact center is open seven days per week from 7am-8pm. Equipment will ... Job Description The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers. It...with customers via phone and email in a call center environment. * Listen to customer concerns and questions… more
- TEKsystems (Palatine, IL)
- …the call center in achieving/exceeding stated service level goals. Our Consumer Care Contact center is open seven days per week from 7am-8pm. Equipment will ... Description The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers....with customers via phone and email in a call center environment. * Listen to customer concerns and questions… more
- TEKsystems (Palatine, IL)
- …the call center in achieving/exceeding stated service level goals. Our Consumer Care Contact center is open seven days per week from 7am-8pm. Equipment will ... Description The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers....with customers via phone and email in a call center environment. * Listen to customer concerns and questions… more
- TEKsystems (Palatine, IL)
- …the call center in achieving/exceeding stated service level goals. Our Consumer Care Contact center is open seven days per week from 7am-8pm. Equipment will ... Description The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers....with customers via phone and email in a call center environment. * Listen to customer concerns and questions… more
- Walgreens (Deerfield, IL)
- …or business-to-business environment. + Experience with SalesForce. + Experience with contact center operations and technology. + Knowledge of technical ... Responsible for analyzing their assigned LOB (line of business) agent systems and processes. Supports and improves processes for...feedback. Has relationships with all levels of the call center support team, and the eCom business. This position… more
- Molina Healthcare (Kenosha, WI)
- …Education** Bachelor's Degree **Preferred Experience** 1+ years training/facilitating in a contact center 1+ years training/facilitating in the Healthcare ... for multiple lines of businesses/departments * Tracks daily attendance and agent performance up against outlined competencies * Works collaboratively to coach… more