- TEKsystems (Palatine, IL)
- …the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals. Our Consumer Care ... Interact with customers via phone and email in a call center environment. * Listen to customer...Center , Retail, Consumer Interaction, Apple Store, ATT&T) - Technical ; smart devices, ios and androids, computers, smart phones,… more
- TEKsystems (Palatine, IL)
- …the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals. Our Consumer Care ... Interact with customers via phone and email in a call center environment. * Listen to customer...Center , Retail, Consumer Interaction, Apple Store, ATT&T) - Technical ; experience with smart devices, OIS and androids, computers,… more
- Walgreens (Deerfield, IL)
- …analytics and customer and agent feedback. Has relationships with all levels of the call center support team, and the eCom business. This position is the SME ... for care agent success. This would include calibration sessions with the call center 's PR&A (Performance, Research & Analysis) team, Business process team,… more