- PennyMac (Pasadena, CA)
- …aspirations of homeownership through the complete mortgage journey. A Typical Day The Customer Experience Manager will supervise and monitor Customer ... and coaching of staff to achieve department goals. The Customer Experience Manager will :... Specialists focused on providing best in class consumer experience in the Mortgage Fulfillment Division +… more
- Citigroup (Los Angeles, CA)
- The Senior Community Lending Manager is responsible for executing the mortgage sales business within a defined geographic area. This manager is responsible ... net worth individual loans to drive results while maximizing customer satisfaction to meet the needs of the clients....of sales and management experience with proven experience in growing Retail Mortgage business in… more
- PennyMac (Pasadena, CA)
- …Develop and implement strategies to improve email response times, quality, and overall customer experience + Provide coaching and feedback to team members, ... organization's desired culture and values What You'll Bring + Mortgage and/or financial services experience is a...plus + Bilingual Spanish is a plus + Proven experience in managing customer service or email… more
- City National Bank (Beverly Hills, CA)
- …solutions to customers/prospects. + Follows-through with plan designed by Relationship Manager for customer , as defined. + Resolves problems, answers ... good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must...customer call program either independently or with Relationship Manager . Prepares call reports for management. + Provides assistance… more
- BMO Financial Group (Pasadena, CA)
- …BMO partners, and the community to build relationships and deliver the desired customer experience . + Enjoy a tremendous, values-based culture that focuses on ... for what comes next._** A BMO Senior Premier Relationship Manager is charged with managing and growing an assigned...the community to build relationships and deliver the desired customer experience . + Uses a consultative sales… more
- US Bank (Los Angeles, CA)
- …wealth, business banking, mortgage , or payment services. Acts as leader for customer experience , provides motivation and direction for the team, expands ... Description Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of US Bank culture and core values.… more
- City National Bank (Long Beach, CA)
- **RELATIONSHIP MANAGER BUSINESS BANKING SR** **WHAT IS THE OPPORTUNITY?** Develops and manages relationships with business banking clients in the assigned business ... exemplary level of service, identifying and promoting solutions to customer needs, and maintaining an active calling program.Preferred to...good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and be… more
- Wells Fargo (Los Angeles, CA)
- …customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive growth in the business, while also driving ... placed into a branch. Successful completion of the Branch Manager Readiness program is a pre-requisite to transition into...+ Resolve low to moderately complex issues regarding the customer and employee experience , risk, and growth… more
- Carrington (Anaheim, CA)
- …vendor management experience with at least three years in the mortgage industry. + Demonstrated experience in establishing, negotiating, and enforcing vendor ... team and work remote from home!** The Vendor Management Manager will be responsible for overseeing the vendor management...agreements. + Three (3+) or more years of supervisory experience . + Thorough knowledge of the vendor management process… more
- Citigroup (Los Angeles, CA)
- …to grow portfolio. + Proactively source, acquire and expand high value customer relationship by maximizing sale and service opportunities. + Refer opportunities to ... limited to Lending Consultants and Financial Advisor, Small Business Partners, Relationship Manager , etc.) + Organize client events to enhance client bonding. +… more
- BMO Financial Group (Encino, CA)
- …groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory ... Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the SAFE Act). This position will...customer situations or escalates to the next higher manager for resolution. + Maintains current knowledge of personal… more
- PennyMac (Moorpark, CA)
- …Associate's degree or equivalent work experience + 5+ years of relevant work experience + Strong customer service skills + Must be highly proficient in Excel ... and Word + Financial Services and, if possible, mortgage industry experience preferred Why You Should Join As one of the top mortgage lenders in the country,… more
- Bank of America (Alhambra, CA)
- …* Experience in the following industries: Consumer banking/financial services, mortgage , retail or hospitality * Undergraduate degree * Bilingual (fluent verbal ... Market Financial Center Manager - San Gabriel Valley Market Alhambra, California...routines and coaching * Creates a world class client experience environment * Manages market-level initiative prescribed by market… more
- Anywhere Real Estate (Los Angeles, CA)
- …establish business trends month over month. **Service Excellence:** + **Client and Customer Experience :** Ensure overall client experience and collaboration ... **Account Management Manager - must be located in US West...contracts. + **Operational Compliance:** Ensure clients are aware of customer receivables and the plan to receive funds. Perform… more
- PNC (Calabasas, CA)
- …advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace ... Servicing Guide with emphasis on Part III Chapter 3 (Moderate Rehabilitation Mortgage Loans), Part III Chapter 7 (Multifamily Affordable Housing Properties), Part… more
- Spanish Peaks Mountain Club (West Hollywood, CA)
- …for managing the food and beverage operations. The Food and Beverage Manager will drive exceptional customer service while optimizing financial results. ... Montage, It's All Because of YOU! Food and Beverage Manager Imagine turning your passion and talent into a...two (2) years' of previous Food and Beverage leadership experience required + Excellent verbal and written communication skills… more
- Bank of America (Santa Monica, CA)
- …financial services and knowledge of financial services industry, products and solutions. * Experience in mortgage , retail or hospitality. * Experience ... Financial Center Assistant Manager - Santa Monica Financial Center Santa Monica,...routines and coaching * Creates a world class client experience environment * Manages market-level initiatives prescribed by market… more
- Carrington (Anaheim, CA)
- …developing and maintaining broker/seller relationships to sell wholesale and correspondent mortgage loan products. Calls on potential or existing brokers/sellers as ... + Responsible for identifying, contacting, and gaining approval for new mortgage brokers and sellers. + Establishes and continues the broker/seller relationship… more
- Anywhere Real Estate (Los Angeles, CA)
- **The Opportunity** The SVP, Learning and Customer Success at Anywhere Real Estate will transform and lead a high-impact learning and sales enablement function for ... across multiple learning modalities (in-person, virtual, etc). The centralized Learning and Customer Success team serves as a center of excellence across the… more
- Bank of America (Los Angeles, CA)
- …client experience **Required Qualifications:** + Minimum of 2 years of mortgage origination experience . In lieu of this requirement, has previously held ... Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in… more