- NTT America Solutions, Inc. (Ashburn, VA)
- …the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + ... and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors… more
- Ankura (Washington, DC)
- …the appropriate cost, risk and service level trade-offs. Role Overview: The Service Desk Technician is responsible for ensuring consistent, world-class ... users. As the first point of contact into the support system, the Service Desk Technician will provide technical support along with answering calls, emails… more
- V2X (Reston, VA)
- …Thinking & Problem Solving: + Critical thinking and problem-solving abilities. + Business/ Service Desk Acumen: + Demonstrated ability to provide administrative ... system to log all actions related to incident and service request resolution. + Escalates tickets to Corporate IT...on-call rotations, as required. Desired Qualifications: + Education: + Associate 's Degree in IT or related field preferred. +… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... of requests. + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge Base Articles (KBs),… more
- Cayuse Holdings (Reston, VA)
- …on minimizing risk through the delivery of quality outcomes. **Responsibilities** + The Service Center Technician handles the most complex IT technical support ... Service Center Technicians in direction of providing the utmost support. + The Service Center Technician IV shall manage and document customer support issues,… more
- CACI International (Bluemont, VA)
- Sr. End User Support Technician Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Top Secret Employee Type: Regular ... * CACI is seeking a Sr. End User Support Technician to join our team supporting Department of Homeland...and contractor staff, requiring the highest level of customer service and technical proficiency. You will be responsible for… more
- S4 Inc. (Washington, DC)
- …Washington, DC, USA | Hourly | Full Time Job Title: Installation Desktop Technician Work Location: US Senate, DC Clearance: Ability to pass background investigation ... Certification: Must possess either a Microsoft OR an Apple certification Education: Associate 's degree in a computer-centered discipline, or a Bachelor's degree in a… more
- Sierra Nevada Corporation (Hagerstown, MD)
- …enter/prioritizes/track/monitor/update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel ... innovation solutions? Join our team! As an IT Support Technician II, you will be using your skills and...diagnose, resolve, and respond to local IT incidents and service requests. Support will take place in a primarily… more
- Library Systems & Services (Bethesda, MD)
- LAC Federal is seeking a qualified and motivated Library Technician to join our team in Bethesda, MD. This full-time, permanent position offers an opportunity to ... ensure accurate and up-to-date records. + Circulation Management: Oversee circulation desk activities, including checking in and out materials, assisting patrons… more
- Leidos (Rockville, MD)
- …hands-on System Admin to support a federal agency's large, mission-critical 24/7/365 enterprise Service Desk . The position will be on client-site in Rockville, ... individual with demonstrated experience in resolving technical client support in a service desk setting, ability to perform technical troubleshooting and provide… more
- Public Consulting Group (Washington, DC)
- …. **_Job Description_** **Overall Responsibilities:** This role serves as a support desk agent for a suite of K-12 education software products in a ... the use of data-driven problem solving and case management. Our service professionals partner with internal and external stakeholders including clients, client… more
- Antech Diagnostics (Chantilly, VA)
- …in an attempt to provide our customers with the best possible service experience. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** _To perform this job successfully, an ... High school diploma or equivalent + Possess either customer service , veterinary, medical and/or laboratory experience + Minimum of...+ Minimum of 1 year experience as a veterinary technician , laboratory technician or medical assistant is… more
- FirstEnergy (Frederick, MD)
- …for the Distribution function of the Company. The position leverages customer service , software use, and learned expertise in design standards and regulatory ... a high-energy team with a balance of field and desk work, as well as flexible scheduling that allows...involvement. The team supports the mission of providing best-in-class service to internal and external customers and partnering with… more