- Amazon (Arlington, VA)
- …customers achieve their full potential? Do you have the business savvy, customer experience and contact center background, and skills necessary to help ... and other Specialists. * Leverage your deep expertise in the Contact Center and customer experience domain to understand the most important customer … more
- Koniag Government Services (Rockville, MD)
- …**Job ID 24200136** Kadiak, a Koniag Government Services company, is hiring a highly qualified Contact Center Task Lead with experience managing a Contact ... point of contact for Contact Center support for agency programs. + Analyze customer...and communication abilities. + Experience in call center operations and customer service. **Required Skills… more
- KSA Integration LLC (Stafford County, VA)
- …daily operations of the Customer Service Representatives (CSRs) within the contact center . This includes ensuring adherence to schedules, compliance with ... government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate...4 years of experience in a call center / contact center environment. + 2… more
- Zoom (Washington, DC)
- What you can expect We are hiring a Sr. Product Marketing Manager to focus on our Contact Center AI solutions to join our Product Marketing team at Zoom! This is ... individual with an understanding of Generative AI in the contact center space. Zoom AI Companion for...Assist and Zoom Virtual Agent help CX leaders outpace customer expectations. They empower agents and help deliver better… more
- CACI International (Washington, DC)
- Contact Center Operator (SCA) Job Category: Service...or higher , BA/BS + One year of applicable experience + Excellent Customer Service in both written ... Travel: None * * * CACI is seeking a Contact Center Operator to join our team.... Responsible for responding to and routing public and customer inquiries. Candidate will need to respond to incoming… more
- Cognosante (Falls Church, VA)
- …experience ** * Possesses strong customer service skills, knowledge of Contact Center operations, and knowledge and understanding of the military ... to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical… more
- Cognosante (Falls Church, VA)
- …dissatisfaction). + Possesses strong customer service skills, knowledge of Contact Center operations, and knowledge and understanding of the military ... to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical… more
- Lincoln Financial Group (Washington, DC)
- …+ 4 Year/Bachelor's degree (or equivalent) (Minimum Required) + 1 - 3+ Years experience with Telephony administration, Contact Center technologies (such as ... The role will serve as a resource and central point-of- contact to support the configuration and deployment of system...provide a high quality and recommendable internal and external customer experience . **What you'll be doing** +… more
- Encore (Tysons Corner, VA)
- Position Overview The Customer Experience Coordinator will act as liaison between Encore, venue, and customer . Provide customers with information and support ... . This position will report to Director, Event Technology. Key Job Responsibilities Customer Contact * Acknowledge and interact with customers while maintaining… more
- Georgetown Univerisity (Washington, DC)
- … Customer Service Specialist 2 - Facilities Management - Georgetown University Law Center Job Overview The Customer Service Specialist 2 provides customer ... and the Manager Facilities and Parking Office Manager, the Customer Service Specialist 2 may report to another manager...school diploma or equivalency + 3 years of work experience + Microsoft Word, Microsoft Excel, and Google Suite… more
- Zeiders Enterprises, Inc (Woodbridge, VA)
- …contract management team serving military spouses with education and career services via contact center operations. Reporting to the SECO Task Order Program ... monitors adherence to specified accounting procedures. + Provides oversight of career center escalated customer service or complaint issues process that includes… more
- CACI International (Chantilly, VA)
- …and requests from identification through resolution ensuring a quality end-to-end customer experience . + Conducts initial assessment, triage, research, and ... customer services skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an… more
- Bright Horizons (Arlington, VA)
- …with educational plan to complete Bachelor's degree + At least three years of center supervisory experience in a high-quality program required, experience ... **Child Care Center Director** As a **leader in a Child...with families, clients, staff, and licensing to provide exemplary customer service. + Conduct the daily responsibilities of operating… more
- Quality Technology Services, LLC (Ashburn, VA)
- …is seeking a **DCIM Engineer II / Controls Engineer II** ( **Senior** **Data Center Infrastructure Management (DCIM) Engineer)** to be based at one of our brand new ... mega data center campuses in the US. **Quality Technology Services (QTS)**...Technology, or other related Engineering degree or equivalent professional experience . + Five or more years of experience… more
- PNC (Vienna, VA)
- …to be successful in this position. **Preferred Skills** Accountability, Banking, Consulting, Customer Experience (CX), Customer Loyalty, Decision Making, ... and coaches the branded sales process to proactively achieve sales targets and customer loyalty. + Drives the employee engagement experience . Responsible for… more
- ManTech (Mclean, VA)
- **Secure our Nation, Ignite your Future** ManTech is seeking a motivated, career and customer -oriented Location Support Center (LSC) Lead to lead a team of IT ... resolution, and follow-up steps. Currently, ManTech is seeking a motivated, career and customer -oriented **Location Support Center (LSC) Lead,** to join our team… more
- KSA Integration LLC (Stafford County, VA)
- …Call Centers and Customer Service centers in supervisory roles. + Experience in call center supervision/management in healthcare or government service. + ... operational problems or trends and escalate to the appropriate contact center operations section and/or leadership. +...that may require program manager service recovery and make contact with the customer if service recovery… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented **Tier 2 Network Operations & Security Center (NOSC) ... analyze, report, remedy, coordinate, and track security related events for customer networks/endpoints. + Perform in-depth analysis of security events and incidents… more
- Quality Technology Services, LLC (Ashburn, VA)
- …to grow your career! (https://vimeo.com/727409140/ff26de87d4) The **Sr. Manager, Data Center Infrastructure Management (DCIM)** leads a team of engineers responsible ... Technology, or other related Engineering degrees or equivalent professional experience + Ten or more years of progressive ...+ Familiarity with power distribution systems in a data center environment or similar critical systems environment + US… more
- Capital One (Mclean, VA)
- …and values + Outstanding customer service and stakeholder management + Experience with security operations center , data analysis, and security event and ... Center 3 (19075), United States of America, McLean,...Serve as the technical advisor for the Senior Director **SKILLS/ EXPERIENCE ** + Subject matter expertise on Cyber Security Operations… more