- TekSynap (Washington, DC)
- …ensuring efficient, secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and ... that Help Desk techniciansare maintainingaccurateand comprehensive records of all Help Desk incident ticket activities. + **Succession Plan Post-… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 35468 **Summary** ** Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving ... interest of our nation. SecuriGence is seeking a talented ** Help Desk Manager ** to ...areas for improvement. + Implement industry best practices for incident management, problem resolution, and knowledge management. + Develop… more
- National Gallery of Art (Washington, DC)
- Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials ... system. This role involves managing day-to-day operations of the help desk , troubleshooting system issues, and ensuring timely resolution of financial… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of the ... US Army PEO Soldier Project Manager Soldier Medical Devices (PM SMD) at Ft. Detrick,...DoD Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support and… more
- Link Solutions Inc (Frederick, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst to join our team in support of the US ... Army PEO Solider Project Manager Solider Medical Devices (PM SMD) at Ft. Detrick,...DoD Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support and… more
- NuAxis Innovations (Washington, DC)
- …for Office 2007 or later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. **Knowledge ... **Tier II Service Desk Specialist** Location **Washington, DC** \# of openings...required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …thrive. **Your day at NTT DATA** Provide customer service, troubleshooting, as well as incident escalation for all users contacting the 24 x 7 x 365 NOC environment ... and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES &...inventory control. + Acts as communication coordinator and situation manager during any critical incidents call bridge events. +… more
- TekSynap (Fort Detrick, MD)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... with internal and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first call… more
- Bilfinger Industrial Services Inc. (Inwood, WV)
- …ourglobal job portal (https://jobs.bilfinger.com/) only. Nearest Major Market:Hagerstown Job Segment: Help Desk , Information Technology, Manager , Change ... HSE Manager Location: Inwood, West Virginia Bilfinger Industrial Services...with contracted companies + Experienced in various roles in incident and emergency management Bilfinger Industrial Services is an… more
- System One (Washington, DC)
- …+ 8+ years direct supervisory experience of full-time staff required + Manage the AV Help Desk using guidelines in ITIL v3 2011. Owner of Problem Management, ... General Manager & Technical Event Producer **Employment Type:** Full...Incident Management, Discrepancy Management, and Request Fulfillment processes. +… more
- General Dynamics Information Technology (Fairfax, VA)
- …and platform services across the agency. Make an impact by providing services that help USPS OIG achieve mission success. **ABOUT THE USPS OIG OCIO CONTRACT:** GDIT ... Security Operations Center (SOC) management and monitoring + Security incident Detection and Response + Vulnerability management + Personnel...teams: the Business and Finance Team and the Service Desk . + The Business and Finance Team serves as… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, ... desktop technicians. + Acts as communication coordinator and situation manager during any critical incidents call bridge events. +...required. + 3-5 years of data center environment or help desk experience is required. + CompTIA… more
- Amentum (Warrenton, VA)
- …Tier III voice and video services working in tandem with Network Engineering and Help Desk /Network Operations teams to maintain and resolve all service issues. + ... technical experience installing, administering and upgrading Cisco Unified Communications Manager (CallManager, IM & Presence services), Cisco Telepresence, Cisco… more
- Marriott (Bethesda, MD)
- …and troubleshooting in partnership with the Corporate IT discipline. . Manning on-site Help Desk and providing off-site systems support as business needs ... are engaged by the department; This position reports to the Senior Manager , Legal IT Systems Operations. Specific Expected Contributions This position will provide… more
- BAE Systems (Arlington, VA)
- …knowledge of various ServiceNow components such as ServiceNow Scripting, Service Desk , Change Management, Incident Management, Asset Management, Problem ... in ServiceNow. + Receive specifications from the IT ServiceNow Manager and deliver a product and release that meets...deployment and reporting + Experience reading Bigfix reports and help with remediation efforts + A certification + SharePoint… more