- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Responsibilities: + Answer ... calls coming into the Tier 1 Help Desk by the third ring. + Create a customer incident in Remedy, the call tracking software for every call answered. +… more
- BCMC (Arlington, VA)
- …tasks in support of operations, production and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... capabilities to address emerging threats. We are seeking a Tier 1 Technician /Specialist to perform a wide...of a team leader to remotely located users * Tier I experience: General troubleshooting, triage, or performance of… more
- Koniag Government Services (Silver Spring, MD)
- …**Arlluk Technology Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government ... for performing the following tasks: + Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - Friday, excluding holidays.… more
- Red River (Chantilly, VA)
- …offer. How will you contribute to making an impact? The **_Helpdesk Technician I_** have the responsibility of ensuring continuous user functionality and enhancing ... + Resolve tickets effectively and efficiently or escalate them to appropriate support tier . + Utilize ITIL best practices to enhance and optimize the services… more
- General Dynamics Information Technology (Washington, DC)
- …**US Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide ... the heart of our nation's capital. As a Service Desk Technician / Help ...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician .… more
- Leidos (Washington, DC)
- …Associate opportunity supporting our AmeriCorps ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide technical support ... position. This individual is a highly motivated information technology technician responsible for being the first contact for each...and updated information to maintain the Help Desk SOPs and Training manuals for Tier … more
- CACI International (Washington, DC)
- …as software not included in the JSP Core Build + Tracking, diagnosing, and coordinating help desk support for, and assisting in resolution of, JSP user technical ... VIP Support Specialist Tier 2 Job Category: Engineering and Technical Support...4 years of relevant experience + Experience in a Help Desk /Service Desk environment +… more
- Leidos (Bethesda, MD)
- …where you can thrive, keep reading!** Leidos is looking to fill a AV Technician /Service desk Technician position to support the National Media Exploitation ... maintaining, and troubleshooting AV equipment, as well as providing exceptional service desk support to end-users. The ideal candidate will have a balanced skill… more
- General Dynamics Information Technology (Washington, DC)
- …of requests + Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support + Maintains a ... Obtain:** None **Public Trust/Other Required:** NACI (T1) **Job Family:** Help Desk **Skills:** Desktop Computers,Microsoft Office,Remote Support,Technical… more
- Leidos (Washington, DC)
- …National Security Sector of Leidos has an upcoming opportunity for an IT Hardware Technician at the Pentagon, Arlington, VA. The IT Hardware Technician will be ... provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military… more
- Node.Digital (Arlington, VA)
- …tasks in support of operations, production, and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... Tier 1 Technician /Specialist Location: Arlington, VA...best-of-breed technologies to accelerate business impact. Our Core Values help us in our mission. They include: OUR CORE… more
- CACI International (Chantilly, VA)
- … Help Desk support and/or system administration** . Proven experience as a help desk technician or other customer support role . Experience and ... writing skills; responsible for fully documenting problem resolutions for Tier 1 / 2 technicians . Motivated and eager.... Customer service and/or support experience working in a Help Desk , Service Desk , or… more