- IntelliDyne (Falls Church, VA)
- …of Trust level Security Clearance required. Status: Non-Exempt Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. + ... Help Desk Technician - Tier 1 Clearance: Active DOD Position… more
- General Dynamics Information Technology (Arlington, VA)
- …in Computer Science, Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help ...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- General Dynamics Information Technology (Chantilly, VA)
- …day. **HOW A SYSTEMS OPERATIONS SPECIALIST WILL MAKE AN IMPACT** + Provide Tier 1 application help desk support. + A successful candidate will be tech ... services. + Record events, problems, status information, and resolutions in the help desk system. + Potentially, surge to assist with manual testing requirements… more
- ManTech (Washington, DC)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier ... is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
- General Dynamics Information Technology (Quantico, VA)
- …some of the world's most complex technical challenges. The Navy **NCIS** team is searching for ** Help Desk Analyst - Tier I** to join their program in ... Be Able to Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** End User Support,ITSM,Remedy Help Desk… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Service Desk Manager - Tier 3** to join our team. This role ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...include but are not limited to:** + Manage the Tier 3 Service Desk Team across all… more
- ManTech (Herndon, VA)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
- Deloitte (Washington, DC)
- …our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission ... looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte's Core...or other technology-related field + 2+ years of Service Desk or relevant IT experience + Must be legally… more
- Stratus Solutions (College Park, MD)
- …* Provide support for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... Provide assistance to users in accessing and using IT systems. * Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- BCMC (Arlington, VA)
- …tasks in support of operations, production and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... including introducing new cyber capabilities to address emerging threats. We are seeking a Tier 1 Technician/Specialist to perform a wide variety of technical… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer service ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:**… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- ** Help Desk Manager** **Category:** Service Desk..., guaranteeing timely and effective customer service. * Oversees Tier 2 and Tier 3 support for the ... who serve customers around the world. * Leads the Help Desk team, enforcing adherence to service...You are invited to be an owner from day 1 as we work together to bring our Dream… more
- M. C. Dean (Arlington, VA)
- …complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... **System Administrator 1 - Secret Clearance Required** ID **11547** Location **Arlington, VA** Apply Now… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** is currently seeking a skilled Senior Help Desk Specialist II to support our clients USDA - OIG technical support program ... in Washington, DC. As a **Senior Help Desk Specialist** , you will be...**Responsibilities** **Responsibilities** + Responsible for diagnosing and resolving HW/SW Tier 1 and 2 issues. + Provide… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …will not be accepted). Work as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging Salesforce and Amazon Connect ... the technical support team by providing valuable guidance for Tier 1 and Tier 2...the customer is asking + Enters, monitors, and updates help desk tickets in the call tracking… more
- General Dynamics Information Technology (Washington, DC)
- …to: + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager you will help ensure today is safe and tomorrow is smarter. Our work… more
- General Dynamics Information Technology (Washington, DC)
- …AN IMPACT + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily ... rewarding career. At GDIT, people are our differentiator. As a Service Desk Program Manager you will help ensure today is safe and tomorrow is smarter. Our work… more
- Robert Half Technology (Washington, DC)
- Description We are in search of a Help Desk Analyst I to join our team in WASHINGTON, District of Columbia. In this role, you will be responsible for a variety ... and meeting of SLAs. * Analyze, troubleshoot, and provide tier 1 support for software and application...work in a team-oriented environment. * Experience in a help desk or technical support role is… more
- CACI International (Winchester, VA)
- Help Desk Specialist/System Tester Job Category:...Include but are not limited to:** + Supporting all Tier 1 requests from the user community ... None Type of Travel: None * * * CACI is seeking to add a Help Desk Specialist/System Tester to our operations and maintenance project! You will be the first line… more
- GovCIO (Arlington, VA)
- …GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise application. This ... SOPs, etc Preferred Skills and Experience + ServiceNow experience a plus + Experience with Tier 3 Help Desk Support + Strong experience working closely with… more