- Competitive Range Solutions, LLC (Arlington, VA)
- …Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to assist in ... effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to spearhead… more
- GCyber (Arlington, VA)
- GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile DISA customer. As a Tier 2 Lead CAB Manager for Tech Control, you ... high levels of customer satisfaction. As a Tier 2 Helpdesk Lead CAB Manager for Tech Control, you will:...Control, you will: + Oversee Tier 2 Tech Control Helpdesk operations, ensuring prompt resolution of issues with switches,… more
- Xerox (Washington, DC)
- Delivery Associate Helpdesk - Washington, DC **General Information** Press space or enter keys to toggle section visibility City Washington State/Province District ... software problems that cannot be resolved by Associate I helpdesk employees. + Identified as technical and client service...day to day procedural and technical direction to other helpdesk and field associates. + Develop a solution that… more
- Arena Technical Resources, LLC (Manassas, VA)
- Helpdesk Specialist Location: Manassas, VA, US Job ID: ATR 17365 Job Description Job Title: Helpdesk Specialist Job Location: Manassas, VA Eligibility/Clearance: ... Must be authorized to work in the US JOB DESCRIPTION The Help Desk Specialist provides technical support to users by resolving hardware, software, and network issues via phone, email, or ticketing systems. Responsibilities include troubleshooting problems,… more
- Chenega Corporation (Springfield, VA)
- **Req ID:** 34955 **Summary** **Junior Helpdesk Specialist** **Springfield, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... with decades of experience working in the Federal marketplace. The **Junior Helpdesk Specialist** provides superior customer service in support of customer requests… more
- Amazon (Arlington, VA)
- …Senior Program Manager to join the Global Real Estate and Facilities (GREF) Helpdesk team. The GREF organization is responsible for creating the spaces that inspire ... Strategic Operations & Execution: Design, implement, and continuously refine GREF Helpdesk processes across multiple channels and teams. Develop and maintain process… more
- TekSynap (Arlington, VA)
- …+ Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have expert knowledge in translating high ... Must possess a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team supporting DISA JSP… more
- Global Resource Solutions (Washington, DC)
- …motivated, detail orientated, and talented individual for the position of HSPD-12 Helpdesk - Customer Support. Job Description: Summary: The HSPD-12 Helpdesk - ... Customer Support shall provide support and assistance to all ICE PCIF managers and ICE PIV cardholders in the form of customer service, and shall serve as the subject matter expert on HSPD-12 and PACS related issues. Essential Duties & Responsibilities: +… more
- Leidos (Ashburn, VA)
- …in lieu of degree + 5 years of experience with End User Support operations ( Helpdesk , Service Desk, End User Support). + Must currently possess an active Top Secret ... clearance + ITIL v.4 certification + Solid experience with ServiceNow + Proficient with Microsoft Windows 10 and 11 servers + Knowledge of hardware troubleshooting techniques + Experience with Remote Desktop Protocol (RDP) + Solid MS Office Suite skills… more
- Koniag Government Services (Arlington, VA)
- …Solutions, a Koniag Government Services company **,** is seeking a part time Helpdesk Specialist - Intermediate with an active Seret clearance to support KDS and ... our government customer in Arlington, VA. **Essential Functions, Responsibilities & Duties may include, but are not limited to:** + Will be required to perform Touch Labor, fixes, configuration, troubleshoot issues and problems, install software for a variety… more
- Distributed Solutions Inc. (Reston, VA)
- …members and clients understand issues, opportunities, and proposed solutions. The Helpdesk Lead is responsible for providing professional and efficient helpdesk ... hands-on team lead will assist with the standardization of helpdesk services and procedures along with streamlining any discovered...a key role in the continued development of the Helpdesk team Job Requirements: + Develop and maintain a… more
- IBM (Reston, VA)
- …your unique skills and experience. **Your role and responsibilities** As the Helpdesk Operations Manager, you will be responsible for overseeing the day-to-day ... delivery and operations of a SAP Helpdesk platform during Operations & Maintenance. You will manage...Operations & Maintenance. You will manage a team of Helpdesk resources for a federal program. This will include… more
- American Public Power Association (Arlington, VA)
- …and overall IT strategy. Work closely with managed service provider (MSP), outsourced helpdesk and IT technology vendors to resolve technology issues. Reports to the ... + Under the leadership of the Senior Director, IT, manage external IT helpdesk vendor relationship to monitor submitted IT tickets and ensure follow-up and ticket… more
- Leidos (Chantilly, VA)
- …desk ensuring 24/7 coverage + Experience leading and managing II Helpdesk Technicians, including monitoring ticket volume and performance metrics while supporting ... with cross functional teams to help improve and shape how Technical Helpdesk will handoff work, partner on strategic initiatives and improve the customer… more
- CACI International (Chantilly, VA)
- …recurring problems and patterns of problems **Qualifications:** + 1+ year of experience in helpdesk support and or networking + Current IAT Level II - Security + ... + Degree or equivalent work experience + Experience working with helpdesk ticketing tools and knowledge base resources + Experience troubleshooting Microsoft… more
- Idea Entity (Herndon, VA)
- …protection, disaster recovery, and failover procedures. + Perform desktop and helpdesk support efforts, making sure all desktop applications, workstations, and ... and networking protocols. + Strong knowledge of best practices in helpdesk operations, IT operations, including knowledge of security, storage, data protection,… more
- NANA Regional Corporation (Herndon, VA)
- …and assists users with requests for password resets or general questions + Creates helpdesk request for escalation to Tier II and Tier III technicians + Provides ... exceptional customer service and Helpdesk support via phone, email, and in person for end users of equipment and application described above, including support of… more
- NANA Regional Corporation (Herndon, VA)
- …and assisting users with requests for password resets or general questions. + Creating helpdesk request for escalation to Tier II and Tier III technicians. + Provide ... exceptional customer service and Helpdesk support via phone, email, and in person for end users of equipment and application described above, including support of… more
- Distributed Solutions Inc. (Reston, VA)
- …members and clients understand issues, opportunities, and proposed solutions. The Helpdesk Technician is responsible for providing professional and efficient ... helpdesk support. A strong customer service mindset is the key to succeeding in this role. Job Requirements: + Develop and maintain a fundamental understanding of… more
- M. C. Dean (Springfield, VA)
- …systems in support of the endpoint devices. The position provides Tier 1 helpdesk support. Main responsibilities include but are not limited to: + Provide assistance ... Utilize technology-based problem tracking system (ie, ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket… more