- General Dynamics Information Technology (Falls Church, VA)
- …**Job Description:** Secure and expertly apply the latest technologies to advance the mission as an ** IT Service Desk Manager ** with GDIT. Your work in ... as you accelerate your career. At GDIT, people are our differentiator. As an IT Service Desk Manager supporting the Defense Health Agency (DHA) in… more
- Koniag Government Services (Rockville, MD)
- …ID 24200112** Kadiak, a Koniag Government Services company, is looking for an exceptional HQ IT Service Desk Task Lead to support our government client in ... off, and more. **Position Overview:** Seeking a qualified HQ IT Service Desk Task Lead...+ ITIL V3/V4 Foundations Certified or HDI Support Center Manager , Desktop Advanced Support Technician, Customer Service … more
- IT Concepts (Falls Church, VA)
- …etc.). + DHA experience strongly preferred. + Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. + ... are looking for driven and innovative individuals to join our team. IT Concepts is seeking a Help Desk and End User Support Manager for management and… more
- Cayuse Holdings (Washington, DC)
- …of today's competitive landscape and unlock new opportunities for growth and innovation. The IT Service Desk Supervisor provides customer service ... required. + Communicates customer satisfaction issues to WSSC's Division Manager , IT Customer Support Operations. + Evaluates...+ Service Desk or Customer Service experience. + Experience with ServiceNow IT … more
- General Dynamics Information Technology (Rosslyn, VA)
- …Family:** Help Desk **Skills:** Help Desk Management,Information Technology ( IT ) Support,ServiceNow IT Service Management **Experience:** 5 + years ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Manager The Help Desk ...customer service issues, and suggesting improvements to IT service management processes and tools. +… more
- KPMG (Washington, DC)
- **Business Title:** KPMG Software Lifecycle Console Manager & License Desk Service Delivery Manager **Requisition Number:** 112798 - 21 **Function:** ... team. KPMG is currently seeking a Manager , Software Lifecycle Console Manager & License Desk Service Delivery to join our Global Procurement team which… more
- EMCOR Group (Dulles, VA)
- …are not limited to, the below. **Help Desk Requirements:** The Help Desk Administrator position reports to the Manager of Information Technology. This ... Desk calls. + Track and enter all Computer Service Requests. + Track and enter all Computer User...OSI Model + TCP/IP + Ability to explain complex IT concepts in simple terms. + Ability to manage… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Help Desk Manager ** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax **Position ID:** J0524-1898 ... customer service issues, and suggesting improvements to IT service management processes and tools. *...* Experience using an out of the box help desk / service desk ticketing required, with… more
- ManTech (Washington, DC)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 3** to join our ... be based out of **Washington, DC** . As a manager of Tier 3 services will provide third level...are not limited to:** + Manage the Tier 3 Service Desk Team across all shifts assigned… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Manager III** to join our team in the **DMV area.** ... are not limited to: ** + Directs the Help Desk Team to meet specific customer needs. Develop schedules...enhance excellence in communication, and monitor the level of service delivery to determine areas of performance in need… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead** ** Service Desk Specialist - Tier 2** to join our team in ... Washington, DC. As a manager of Tier 2 services will provide second level...limited to:** + Oversee the performance of Tier 2 service desk operations. + Responsible for providing… more
- ERP International (Washington, DC)
- …LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Asset Manager ** to support our DFC CFESS technical support program. Qualified candidates are ... Manage and Coordinate Asset Management activities and client interactions for DFC IT infrastructure + Lead Asset Management support; coordinate any needed ServiceNow… more
- ERP International (Washington, DC)
- …and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for DFC IT infrastructure + Work with cleints directly to support and ... ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC...regular tracking and summary inputs to the Serivce Area Manager as needed. + Work extensively directly with DFC… more
- Sage Hospitality Group (Washington, DC)
- …home at the Homewood Suites Washington DC Capitol- Navy Yard **Job Overview** The Front Desk Manager is responsible for the daily operation of the Front Desk ... other hotel departments. Ensures an efficient guest registration, check out and telephone service . Ensures front desk agents are completed in accordance to… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our team. This ... be based out of **Washington, DC** . As a manager of Tier 3 services will provide third level...to:** + Oversee the performance of the Tier 3 service desk operations. + Responsible for providing… more
- IntelliDyne (Falls Church, VA)
- …+ 1+ years of experience in the IT field + Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, ... Help Desk Technician - Tier 1 Clearance: Active DOD...procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. +… more
- Rocket Software (Washington, DC)
- …broader communication. **Required Qualifications:** + Three (3) to five (5) years of Service Desk Leadership experience with a demonstrated pattern of increasing ... in what they're doing!** **Job Description Summary:** As the Manager of IT End User Experience (EUX)...Certification - ITIL Foundation required. + Extensive knowledge of Service Desk Management tools, eg, Jira … more
- Serco (Herndon, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... **Position Description** We're seeking a dynamic and experienced ** IT Operations Manager ** to join Serco's...Services management. This position works closely with the cloud, service management, application, cyber, and other teams to ensure… more
- M. C. Dean (Arlington, VA)
- …+ Hands on experience with systems maintenance, management to include physical, cyber, service desk and physical response. + Preferred experience working with ... ** IT Operations Manager - Arlington, VA**...plans, working with Government, internal team and MC Dean service centers. **Position / Candidate Requirements:** + **Applicants selected… more
- Red River (Chantilly, VA)
- … Level Agreements reached with clients. + Leading, coaching, and potentially managing dedicated service desk team made up of Tier 1 thru Escalation analysts ... client contract, the SDM may report to an Account Manager (AM) or the Senior Director of Service...reporting to management and clients + Assisting with managing IT projects that leverage delivery staff including Professional Services… more