- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs… more
- CACI International (Arlington, VA)
- …CACI is seeking an ITSM Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT ... The successful candidate will be responsible for designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- CAI (Washington, DC)
- …in TX). **What You'll Do** + Provide leadership in the development and management of IT Service Management ( ITSM ) projects + Promote IT ... provide leadership and develop and manage projects which promote IT Service Management principles and...to Project Management best practices + Utilize ITSM service tools such as ServiceNow and… more
- ICF (Reston, VA)
- …ServiceNow platform capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Strong ... schemas before designing custom tables and fields. + **Integration Management :** Assist architects in the design and integration of...years of experience implementing ServiceNow solutions in Portal, CSM, ITSM , HRSD and/or WSD + 3 or more years… more
- Humana (Washington, DC)
- …within the CTO organization. Leads Operations IT Service Management Organization of over 80 ITSM employee/contractors through Humana's strategic shift ... Systems, or a similar field required. + 10+ years of experience leading an IT Service Management ( ITSM ) function, preferably in the setting of technology… more
- Insight Global (Springfield, VA)
- …of the following certifications: PMP, Agile Scrum Master, SAFe, IT Infrastructure Library (ITIL), IT Service Management ( ITSM ), IT Asset ... Job Description Insight Global is seeking a Senior IT Asset Management to assist in...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- Guidehouse (Springfield, VA)
- …Agile Scrum-master certification, SAFe certification, IT Infrastructure Library (ITIL) certification, IT Service Management ( ITSM ) certification, or ... performance assessment, support services, and overall quality assurance of government IT contracts. + Advise on assessment, technical management , update,… more
- General Dynamics Information Technology (Falls Church, VA)
- …hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. **HOW A SERVICE ... exhibiting expertise, courtesy, timeliness, and professionalism. This is an IT Service Management contract in...AGENT WILL MAKE AN IMPACT:** + Provide Tier 2 IT operations control support using ITSM ticketing… more
- General Dynamics Information Technology (Falls Church, VA)
- …Required:** None **Job Family:** Executives **Skills:** Enterprise IT ,Information Technology Operations, IT Service Management ( ITSM ) **Experience:** ... + **Required Skills and Abilities** : + Expertise in IT Service Management + Expertise...including AI Ops + Expertise in diverse set of ITSM and IT Ops tools and Cloud… more
- Guidehouse (Springfield, VA)
- …Agile Scrum-master certification, SAFe certification, IT Infrastructure Library (ITIL) certification, IT Service Management ( ITSM ) certification, or ... legacy and emerging tools and platforms for all aspects IT asset and portfolio management . + Support preparation and execution of standard operating procedures… more
- ICF (Reston, VA)
- …experience working directly with software licensing models, hardware lifecycle management , and IT service management ( ITSM ) frameworks. + 3+ years ... Description The IT Asset Management (ITAM) Analyst ensures...with overall business objectives. **Key Responsibilities** : Asset & Service Management + Process asset and … more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- Humana (Washington, DC)
- …Level 2, and specialized support teams. The selected candidate will collaborate closely with IT Service Management ( ITSM ) practices, ServiceNow product ... a Product Manager, preferably in a technology-focused role. + Strong understanding of IT Service Management ( ITSM ) practices and ServiceNow. + Experience… more
- Guidehouse (Springfield, VA)
- …Agile Scrum-master certification, SAFe certification, IT Infrastructure Library (ITIL) certification, IT Service Management ( ITSM ) certification, or ... with prospective new clientele as it relates to the field of technology management , IT strategy and/or analytics. + Demonstrated facilitation and presentation… more
- SAIC (Washington, DC)
- …diligently oversee the adherence to Service Level Agreements (SLAs), meticulously analyze IT Service Management ( ITSM ) system tickets to pinpoint ... are met or exceeded to meet customer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPS to… more
- Intermountain Health (Washington, DC)
- …in Service Management Architecture. The ideal candidate should be proficient in: IT Service Management ( ITSM ), HR Service Delivery (HRSD), ... best practices, ServiceNow platform expertise, including designing, configuring, and optimizing workflows IT Operations Management (ITOM) or IT Business … more
- Capital One (Mclean, VA)
- …(AWS, GCP, Azure) + 5+ years of experience in IT Asset Management (ITAM) , IT Service Management ( ITSM ), IT Risk Management domains + 5+ ... United States of America, McLean, Virginia Director, Software Engineering - Assets Management We are seeking a Director of Software Engineering who is passionate… more
- Fannie Mae (Reston, VA)
- … tools and systems * Familiarity with the ITIL Framework, IT Governance, and IT Service Management ( ITSM ). * Familiarity with logistical and ... IT assets and provide support during internal and external audits related to IT Asset Management governance. * Analyzes data trends and patterns to identify… more
- GovCIO (Washington, DC)
- …in general architecture, passion for innovative design + Extensive experience with the ServiceNow platform: IT Service Management ( ITSM ), IT Asset ... **Overview** GovCIO is currently hiring for an Enterprise Asset Management Architect.This position is located in Washington DC and...Management , and IT Operations Management best practices. + Excellent leadership skills + **Clearance… more
- System One (Springfield, VA)
- …assets, and drive cost savings by implementing the full range of ServiceNow capabilities, to include IT Service Management ( ITSM ), IT Operations ... Management (ITOM), IT Asset Management (ITAM), IT Business Management ...and configuration of ServiceNow applications and modules, product development, service automation, and system integration. Lead or mentor junior… more