- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR ... **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support ,Help Desk Support ,Remedy Help Desk **Certifications:**… more
- TekSynap (Washington, DC)
- …to join our team supporting US International Trade Commission's Information Technology Service Desk Support Services contract. The contract provides ... and resolve all support request tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday - Friday. + Serve… more
- System One (Washington, DC)
- …of hardware and software Qualifications: + Bachelor's with 5 - 8 years of service desk support experience (or commensurate experience) + Clearance Required: ... Hybrid Must be able to obtain a Public Trust clearance Currently hiring for a Service Desk Technician to support the US Mint. + Confers with staff, users,… more
- GovCIO (Washington, DC)
- …of hardware and software **Qualifications** + Bachelor's with 5 - 8 years of service desk support experience (or commensurate experience) + Clearance ... **Overview** GovCIO is currently hiring for a Service Desk Technician to support the US Mint. **Responsibilities** + Confers with staff, users, and… more
- Trace Systems Inc (Washington, DC)
- …contributing to the success of NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak hours from 0600 ... Overview: Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington,...knowledge of hardware, software, information assurance or business analytical support . + Experience must include at least two of… more
- General Dynamics Information Technology (Washington, DC)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support ,Information Technology (IT) ... Service Desk Technician / Help Desk Analyst to provide world-class IT support ...Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer… more
- TekSynap (Silver Spring, MD)
- …ability to obtain) **PREFERRED QUALIFICATIONS** + ITIL 4 Managing Professional (preferred) + HDI Service Desk Manager or HDI Support Center Manager (desired) ... Silver Spring, MD. Through the SBITS contract, TekSynap provides a Service Desk , Infrastructure Management, Security Support Services, IT Inventory Services,… more
- TekSynap (Chantilly, VA)
- … Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the ... for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice and guidance on installation, adaptation, configuration… more
- ERP International (Washington, DC)
- …**ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time **Tier 1 Service Desk Analyst** to support our DFC CFESS technical ... and Veteran. **Responsibilities** **Job Specific Details and Tasks:** + Support and respond to tickets for ongoing Tier 1... and respond to tickets for ongoing Tier 1 Service Desk activities in Service … more
- ICF (Reston, VA)
- …in Reston, VA. ICF's This role would manage a Tier 3 expert level analysis and technical support group on the Service Desk . This role will work with other ... with peers. + Manage a Tier 3 expert level analysis and technical support group on the Service Desk + Provides technical support to the organization's… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- … SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialists to support a customer in Stafford, VA. There ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK...degree or five (5+) years of practical experience in service support management. + DoD 8570 /… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are ... not limited to: + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk support including: + Provide remote technical ... Description RDTS is seeking a cleared Tier I Help Desk Specialist to support the US Dept...etiquette in responding to customer calls or inquiries for service and support . + Demonstrate strong attention… more
- Arena Technical Resources, LLC (Washington, DC)
- … Supervisor is responsible for managing the day-to-day operations of the service desk , ensuring that all requests for support are handled in a timely and ... Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they are able to provide high-quality customer … more
- CACI International (Arlington, VA)
- …of Travel: Local * * * **The Opportunity:** The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology ... Technical Operations Center Service Desk Agent Job Category: Information...etiquette in responding to customer calls or inquiries for service and support . * Demonstrate strong writing… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …user account administration and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates ... 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing**...high priority incidents or requests to appropriate personnel or support groups for timely resolution. + Verifies that suggested… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support ,IT End User Support ,IT Service Desk **Certifications:** Security+, ... resolve technical problems and answer queries by telephone or self- service ticket in support of internal and/or...Secret clearance. + **Required Experience:** 5+ years of IT support experience in a Help Desk environment… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …CI Polygraph or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a fast-paced environment ... a Customer Support Analyst to work in support of a federal help desk operations...+ Exceptional customer service skills with the ability to multitask + Excellent… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …VA (Tysons Corner area) with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support . Tasks include maintaining and managing the IT ... electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are accurate… more
- NANA Regional Corporation (Herndon, VA)
- SUVI is seeking a Service Desk Led to provide Information Technology Support Services to support the mission of the Government. **Responsibilities** + ... Supervises the day-to-day operations of the help desk . + Identifies, researches, and resolves complex technical problems. + Creates and manages escalation procedures… more