- Red River (Chantilly, VA)
- … who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...+ Responsibilities aligned with managing area of your team tier alignment + Provide after hours on call support… more
- TriTech Enterprise Systems, Inc. (Rockville, MD)
- …Configuration Baseline (USGCB) Experience and Skills: + Experience working on a first/second- tier service desk supporting scientific instrumentations and ... Ubuntu, Mint, etc.). In addition, this candidate will be answering service desk calls. This instrumentation ranges from next generation sequencers, liquid… more
- General Dynamics Information Technology (Washington, DC)
- … service level agreements. + Providing program support as a Tier 1/2 Service Desk Technician . + Delivering excellent customer service and quick ... point of contact for IT problem resolutions for the service desk . **HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT:** + Collaborating with the Department… more
- General Dynamics Information Technology (Germantown, MD)
- …ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician . Delivering excellent customer service and quick ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III We are GDIT. We...of customer service level agreements. HOW A SERVICE DESK / HELP DESK … more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is...**Position hours: M-F, staggered start times** + **Day-to-day Help Desk Technician - responsibilities** + Provide, polite,… more
- Epsilon, Inc (Quantico, VA)
- **Help Desk Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing....and audio visual/video teleconferencing. **An average day:** As Help Desk Technician I, you will create and… more
- Koniag Government Services (Winchester, VA)
- …individual with a **Top-Secret Clearance** to perform the duties of a **Help Desk Technician ** to support **ATS** and our government customer onsite at ... more. **Position Overview:** This position is for a Help Desk Technician to support the FBI's Information...escalate and monitor issues between the government analysts and Tier 3 and 4 + Document agency business rules… more
- Leidos (Rockville, MD)
- …providing deskside support for any user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user computer devices. + Must be ... technical support at our customer site as a **Deskside Technician ( Tier 2).** **Routine Duties Will Include:**...point of contact and responsible for providing customer operational desk -side break fix support tasks and activities in addition… more
- Amentum (Washington, DC)
- …contract staff + Maintains current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed Here at Amentum, we are ... forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call...school + At least 4 years of experience providing desk side and/or service desk … more
- Gama-1 Technologies (Silver Spring, MD)
- …without notice. Basic Qualifications + 2 years of experience working in an IT Service Desk environment + Extensive support of MS Windows-based OS, including ... functions. + Responds to tickets and questions escalated from Tier I Call Center. + Answer user inquiries regarding...manage and track incidents) + Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support… more
- General Dynamics Information Technology (Washington, DC)
- …**ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician . + Delivering excellent customer service and ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing… more
- General Dynamics Information Technology (Falls Church, VA)
- …Help Desk **Skills:** Communication,Help Desk Administration,Help Desk Operations,IT Service Desk ,Teamwork **Certifications:** CompTIA Security+ ... IT Service Management (ITSM) model. **HOW A SERVICE DESK AGENT WILL MAKE AN IMPACT:**...DESK AGENT WILL MAKE AN IMPACT:** + Provide Tier 2 IT operations control support using ITSM ticketing… more
- Koniag Government Services (Chantilly, VA)
- …LLC, is looking for an excellent communicator with management consulting skills to provide Tier 1 Service Desk functions for Finance and Facilities based ... Koniag Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance...determine if the issue can be resolved by the Tier 1 Technician : record results. + If… more
- NANA Regional Corporation (Arlington, VA)
- Suvi is looking for a Technician (Field Service Representative) to support our government client in Arlington, VA. To join our team of outstanding professionals, ... a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and...technical questions from users and escalating them to other service providers as necessary. + Ensures compliance with appropriate… more
- Amentum (Washington, DC)
- …site: www.amentumcareers.com **Minimum Requirements:** + At least 3 years of experience providing desk side and/or service desk IT support, specializing in ... are dedicated to our customer's mission. **Responsibilities:** + Provide Tier 2 IT desk side and/or call...certification, and at least 2 years of experience providing desk side and/or service desk … more
- NuAxis Innovations (Washington, DC)
- …tracking systems to ensure a timely resolution. (ie: ITSM tool- CA Service Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for applications and/or ... issues that arise during an active WMATA PC Deployment Project + Partner with Service Desk ), Network Services Team, and the Desktop Engineering Team to resolve… more
- ManTech (Washington, DC)
- …: + Provide Tier 1, 2, and 3 HW/SW troubleshooting support for Service Desk issues. + Conduct hardware and software analysis including product research, ... is seeking a motivated, career and customer-oriented **Junior Special Ops IT Support Technician ** to join our team in **Washington, DC.** In this role, you will… more
- SAIC (Washington, DC)
- …and Education Requirements** Must possess a High School Diploma and 3 years of Tier 2 desk side support experience. Diploma may be substituted with 4 ... is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to...in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware… more