- SAP (Herndon, VA)
- …addition to handling standard incident response tasks, you'll provide advanced technical expertise and support Tier 2 / 3 actions, acting as an escalation ... appropriate response actions. + Provide Tier 2 / Tier 3 support by offering advanced technical assistance and guidance to SOC analysts during… more
- General Dynamics Information Technology (Fairfax, VA)
- …web technologies. As part of the production support team ( Tier 2 and Tier 3 ), the Support Developer will execute the following responsibilities: ... 2 team. + Perform Tier 3 activities including the evaluation of technical support...for customers/end users as required. + Provide development of Tier 3 support modification requests… more
- Innovative Management & Technology Services (Rockville, MD)
- …when needed, but primarily provides more advanced Tier 2 and Tier 3 support to the Helpdesk, addressing more complex technical issues and ensuring ... security patches and standards. Also, manage Anti-Virus and Anti-Malware across all hosts. + Subtask 4. 2 .7 - Helpdesk Support : Provide Tier 1 support … more
- Innovative Management & Technology Services (Rockville, MD)
- …4. 2 .7 - Helpdesk Support : Provide Tier 2 and Tier 3 support to the Helpdesk, helping to resolve complex technical issues and contribute to ... virtual desktops, and laptops, including troubleshooting, account management, application support , and general maintenance. + Task Area 2...+ Must possess or be able to obtain a Tier 2 Public Trust clearance. Tools and… more
- CACI International (Arlington, VA)
- …a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 40+ administrators and engineers and change control ... services incorporated receive a standardized onboarding approach for Tier 2 & 3 service support . Candidates will be responsible for meeting contractual… more
- Innovative Management & Technology Services (Rockville, MD)
- …4. 2 .7 - Helpdesk Support : Provide Tier 2 and Tier 3 support to the Helpdesk as needed, ensuring rapid and effective resolution of more ... Linux (Redhat and Ubuntu), and VMWare. + Task Area 2 - Infrastructure and Cloud Engineering Support :...+ Must possess or be able to obtain a Tier 2 Public Trust clearance. Tools and… more
- Innovative Management & Technology Services (Rockville, MD)
- …2 .7 - Helpdesk Support : Offer Tier 2 and Tier 3 support as needed, particularly for complex issues related to cloud security and architecture. ... clouds to enhance security and functionality. + Task Area 2 - Infrastructure and Cloud Engineering Support :...+ Must possess or be able to obtain a Tier 2 Public Trust clearance. Tools and… more
- Public Consulting Group (Washington, DC)
- …the system for end users and administrators as needed. + Provide Tier 2 or 3 support via Zendesk (helpdesk) for EDPlan Innovations. + Ability to manage ... agencies to improve lives. Founded in 1986, PCG employs approximately 2 ,000 professionals throughout the US-all committed to delivering solutions that change… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 2 Help Desk Support Services Specialist** to ... diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem.... to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- ManTech (Washington, DC)
- …be based out of **Washington, DC** . As a manager of Tier 3 services will provide third level escalation support to Organize schedules, performance ... motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3 ** to join our team. This...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- IT Concepts (Washington, DC)
- …individuals to join our team. IT Concepts is seeking an experienced and highly motivated Tier 2 Desktop Support Analyst to join our on-site IT Managed ... the Department of Commerce. Key Responsibilities: + Provide exceptional Tier 2 desktop support to...Information Technology, or a related field. + Minimum of 3 years of experience in desktop support … more
- General Dynamics Information Technology (Rosslyn, VA)
- …timely and effective customer service. + Oversees Tier 2 and Tier 3 support for the START software application, managing a team of technical business ... **Job Family:** Help Desk **Skills:** Help Desk Management,Information Technology (IT) Support ,ServiceNow IT Service Management **Experience:** 5 + years of related… more
- General Dynamics Information Technology (Springfield, VA)
- …and forensic artifact handling and analysis. When a CIRT is stood up, all contractors in support of CSOC Tier 3 services will be under the direct control ... Required:** Yes **Job Description:** Candidate will provide Expert CSOC Tier 3 services, which is 24x7x365 coordination,...Conduct Quality Control reviews of a percentage closed CSOC Tier 2 tickets each week to ensure… more
- ManTech (Washington, DC)
- …to join our team in Washington, DC. As a manager of Tier 2 services will provide second level escalation support to Organize schedules, performance ... are not limited to:** + Oversee the performance of Tier 2 service desk operations. + Responsible...diagnose problem, will work with Service Desk management or Tier 3 to diagnose and resolve problem.… more
- ManTech (Washington, DC)
- …be based out of **Washington, DC** . As a manager of Tier 3 services will provide third level escalation support to Organize schedules, performance ... a motivated, career and customer-oriented **Service Desk Manager - Tier 3 ** to join our team. This...monitoring and issues resolution to perform the Desktop Engineering Support service from 7:00AM to 6:00PM, which include troubleshooting… more
- ManTech (Herndon, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join our team ... Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- BAE Systems (Washington, DC)
- …Scan and Remediation + Basic network administration + Tier 2 & Tier 3 Ticket Support + Software Evaluations **Who You Are:** + You are eager to ... We are searching for an onsite System Administrator to support the IT Operations Team to support ...with badge access to the customer s facility, and 2 ) a network account in good standing on the… more
- MindPoint Group (Washington, DC)
- Tier 3 Incident Response Analyst - Clearance... 1 responsibilities/duties and how the duties feed into Tier 2 . The ability to take lead on ... is seeking a forward-thinking and self-motivated Incident Response Analyst Tier 3 . This exciting role requires an...a quick turnaround and provide the appropriate attention and support to overcome technical obstacles. **What you get to… more
- BAE Systems (Sterling, VA)
- …Oversee the contract execution by interacting directly with our team members providing Tier 2 and 3 support to a globally dispersed customer base. + ... & Security (I&S) Sector where we provide Information Technology support to those who protect us. We are looking...education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life,… more
- CACI International (Reston, VA)
- Network Operations- Tier 2 - NETOPS Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee ... needed on an ongoing basis. The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its...make a difference. **More about this role:** As a Tier 2 Network Administrator supporting NEST, you'll… more