- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 2 Help Desk Support Services Specialist** ... If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Koniag Government Services (Arlington, VA)
- …certification or other technical certifications. + Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician. **Working Environment & ... ServiceNow and/or Remedy. + 2 years of experience doing Help Desk operations. + knowledge/experience in resolving problems associated with hardware and… more
- IT Partners,Inc (Herndon, VA)
- …Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...range of benefits, Health, 401K, Life, Disability, Student Loan Help , Bonuses etc. Smart? Motivated? Ready to roll? You'll… more
- IT Partners,Inc (Herndon, VA)
- …Systems Admin Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- IT Partners,Inc (Herndon, VA)
- …na/ Benefits Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- Arena Technical Resources, LLC (Stafford County, VA)
- …in an administrative language (PowerShell, VBS, etc.)Perform ACAS and SCAP scans and remediation Assist Tier 2 help desk with issues elevated to systems ... Title: SQL Database Administrator Location: Quantico, VA (on-site 3 days a week, remote 2 days a week) Clearance: Must hold an active Secret Security Clearance to be… more
- Red River (Chantilly, VA)
- …will be tasked to: + Supervise and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct reports. + Monitor ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily...of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC… more
- General Dynamics Information Technology (Quantico, VA)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A career ... in improving how agencies operate. Our work depends on ** Help Desk Analyst Tier I**...2 + years of IT support experience in a Help Desk environment + Experience supporting ticket… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to...systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst,...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate ... things you may do on any given day): Provide Tier I support for requests for service through email,...technical staff, and Government. Expected Shift Schedule: 6:00am - 2 :30pm What we are desiring from you (ie the… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... things you may do on any given day): Provide Tier I support for requests for service through email,...to reduce future problems Expected shift schedule: 6:00am - 2 :30pm You will excel in the role if You… more
- GovCIO (Chantilly, VA)
- …GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II to...experience in IT support roles, with a focus on Tier 1 and Tier 2 ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4751/it-operations-staff-%28help- desk - tier -i-ii%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-VA-Chantilly_ **ID** _2024-4751_… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist** Location...or later + Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a...Service Representative Certification **Experience:** At least 2 years of current experience in participating… more
- ManTech (Herndon, VA)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- Gama-1 Technologies (Silver Spring, MD)
- …Provide surge support to other teams as needed during times of surge (this will include desktop Tier 2 activities or Tier 3 activities) + Work a high volume ... + Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT...a security clearance + At least 5 years of Tier II onsite and remote support experience in a… more
- Leidos (Bethesda, MD)
- …of environment where you can thrive, keep reading!** Leidos is seeking a Junior Tier 1/ 2 Service Desk /Deskside Support System Administrator to support the ... email, chat, and walkup assistance requests. This role will help ascertain the nature of the call, resolve issues...document initial troubleshooting and triage steps and escalate to Tier 2 /3 support teams when appropriate to… more
- Red River (Arlington, VA)
- …to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD IT ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...Manager is a critical role responsible for overseeing the help desk support operations and the Change… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …in accordance with client policies and guidance. * Provide Tier 2 and 3 help desk support as defined by the government, potentially requiring multiple ... shifts to cover operations up to 24 hours per day. * Collaborate and communicate effectively with internal and external teams of software developers, data scientists, system administrators, stakeholders, and clients. **Required qualifications to be successful… more
- Ankura (Washington, DC)
- …Overview: The Senior Service Desk Technician is responsible for ensuring consistent, world-class Tier 2 support of all Ankura end users. The Service Desk ... work weekend hours is required on a limited basis. Responsibilities: + Provide remote Tier 2 support and utilize ticket tracking system to document all incidents… more