- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- CACI International (Sterling, VA)
- …optimize CAN/LAN network architectures, ensuring high availability, scalability, and performance. + Provide Tier 3 technical support for CAN/LAN ... Local * * * **The Opportunity:** CACI is seeking a CAN/WAN Network Tier 3 to provide support for implementation, troubleshooting and maintenance of IT… more
- Leidos (Rockville, MD)
- …processes, technical reviews, and configuration control boards. + Provide tier 3 technical escalation support and guidance for IT staff. + Experience ... and effective communication, working seamlessly with cross-functional teams to ensure top- tier support and operational excellence. **Candidate MUST:** Be able… more
- CACI International (Sterling, VA)
- …optimize CAN/LAN network architectures, ensuring high availability, scalability, and performance. + Provide Tier 3 technical support for CAN/LAN ... solutions. **Responsibilities:** + Oversee the CAN/LAN engineering team providing advanced technical support for complex CAN/LAN network issues while aligning… more
- Brivo (Bethesda, MD)
- …to Brivo's hardware and cloud-based services. Qualifications + 3 + years of Tier II technical support experience in a call-center environment, ... Summary The Technical Support Representative ( Tier II) is a mission-critical role at Brivo, serving as the primary technical point of contact for our… more
- General Dynamics Information Technology (Washington, DC)
- …applications and databases using a hybrid Agile approach within a DevOps environment + Provide Tier 3 technical support for deployed applications and ... software development techniques and methodologies for solving tough analytical challenges in support of one of national security threats + Use software development… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Tier 2 Technical Support Operations...research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering… more
- TekSynap (Washington, DC)
- …and configuration scripts. + Ensure integration with DOT's ITSM toolset (ServiceNow/Remedy). + Provide Tier 3 technical support for endpoint incidents. ... **REQUIRED QUALIFICATIONS** + Bachelor's in IT or Computer Engineering. + **Certifications:** Microsoft MD-102 (Endpoint Administrator); ITIL v4. + **Experience:** 5-8 years in endpoint engineering. + **Clearance:** Public Trust. **Overview** We are seeking a… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support...approved workstation configurations across the agency enterprise + Provide Tier III technical support to… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …is expanded knowledge and skill sets, ultimately reducing the number of tickets that require Tier 3 support + Improve upon existing Support documentation ... Title: Application Support Engineer ( Tier 3 )...operations Requirements: + Current or previous experience in a technical Support or Engineering role at Get… more
- Koniag Government Services (Washington, DC)
- …computer hardware and software products + Provide desktop, laptop, and tablet computer technical support to agency users + Implement, maintain, test, and ... LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support ...onsite in downtown Washington, DC a minimum of three ( 3 ) days per week - 80 hours per 2-week… more
- William C Brown Inc (Springfield, VA)
- …close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract ... Systems Administrator ( Tier 2 Desktop Support ) EOE Statement...with; Windows 7; Windows 10; Citrix; SMS; and SCCM Technical understanding of Microsoft Office applications (Outlook; Word; Excel;… more
- CACI International (Washington, DC)
- …a part of our great team and make a difference. **Responsibilities:** As a Tier 3 UC Admin, you will bring: + Technical knowledge of VoIP / PBX telephony ... Tier 3 Unified Communications Administrator Job...technical guidance to lower skill level employees and support engineering with projects. + Comprehensive knowledge of network… more
- Koniag Government Services (Washington, DC)
- **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 3 Network Administrator to support **ATS** and our government ... off, and more. We are seeking a senior Tier 3 Network Administrator to provide elite-level support and serve as a technical authority on complex network… more
- CACI International (Washington, DC)
- Network Engineer- Tier 3 - Intelligence Community Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... great team and make a difference. **Responsibilities:** As a Tier 3 Network Engineer, you'll be challenged... Network Engineer, you'll be challenged with hard complex support problems where you will coordinate with other NOC… more
- CACI International (Sterling, VA)
- …related technical field + Tier 2 Technician T2 - Bachelors Degree and 3 years related technical and managerial experience + **Must be available to work a ... with software development and systems administrators by: + Provide second- tier support to end-users for PC, server,...and resolutions to stakeholders. + Identify, research, and resolve technical problems; respond to support requests via… more
- CACI International (Springfield, VA)
- Network Operations Center (NOC) Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... exciting and challenging opportunity available for a Network Operations Center (NOC) Tier 3 supporting an Intelligence Community customer's wide-area (WAN),… more
- CACI International (Sterling, VA)
- CORE/WAN Network - Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage ... global enterprise networks. The Senior Network Engineer will act as a key technical leader, driving the evolution of our network infrastructure to meet evolving… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in Washington, ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer to support ...support and critical operations monitoring **Preferred Qualifications** + 0- 3 years of experience in a similar IT … more
- CACI International (Sterling, VA)
- Network Engineer- Tier 3 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... * **Opportunity:** Team CACI is seeking a Senior Network Engineer to support an Intelligence Community customer's diverse network infrastructure, including CAN, LAN,… more